Premier Inn Liverpool John Lennon Airport

The hotel was very clean, I had a spacious room with a comfortable bed. The receptionist helped with me checking in & as I wanted a quiet room, chose a suitable room. It was a very comfortable stay before flying .

Disappointing parking experience and lack of follow-up Unfortunately, what should have been a convenient airport stay turned into a very frustrating experience. At check-in, I provided my vehicle registration as requested. As my card details were already held and I wasn’t asked to make a separate parking payment, I believed everything had been dealt with. I subsequently received a parking fine. I contacted the hotel and was advised by Daniel Jones that the matter would be looked into. However, despite several follow-up emails, I have yet to receive a response. I would strongly advise future guests to confirm exactly how the £15 parking charge needs to be paid and to obtain proof of payment before leaving. As someone who travels regularly for work, good customer service is extremely important to me. Sadly, the lack of communication following this issue means I would not choose to stay here again.

Excellent location but the dirtiest Premier Inn room we've ever had. Awful smell, stain on chair which appeared to be vomit. Spare pillows on shelf had no pillowcases and the protectors had blood and other stains on. Duvet cover had mould stain on the underside. Went to reception to report, nobody about. Spoke to lovely girl behind the bar who had a queue of customers before me waiting to be served. When she became available she apologised profusely and said she would bring fresh pillows which she did. She also removed the dirty chair. Overall appearance of the room was grubby with very large, dusty cobwebs and shower heads that desperately needed descaling. We don't recommend and won't be staying again which is a real shame as staff were lovely but obviously poor management and looking at previous reviews they have not addressed the issues.