The Roxburghe

Great location. The staff is amazing. From housekeeping to the front desk, everyone was polite and always willing to help with any request. The hotel could use an update. I would stay here again because the staff was incredible.

I’m a member at the spa. The experience today was even more delightful than usual. The sauna was at a perfect temperature and, as always, the changing room was spotless. Thanks to Dawid and the team

Stayed here one night, having reserved through the Amex Fine Hotels & Resorts program. From the moment I entered I felt welcomed. The front desk staff were friendly and chatty in a way that was genuine and not forced. I mentioned a local reservation I had and they checked with concierge for his opinion on that, just to make sure it would be what I was expecting. Bed very comfortable, no street or hallway noise, strong wi-fi. No wait to check in or check out. The FH&R program includes a complimentary upgrade, free breakfast, an on-site credit, a welcome amenity, and early check-in / late check-out. I took advantage of early check-in and staff walked me through all of this. I was offered an upgrade but declined, as the standard room was very comfortable and met my needs. I used the on-site credit at the Baba restaurant, which was excellent. Breakfast buffet was very good and staff there were excellent. I was offered late check-out but didn't need it. The welcome gift came with a handwritten card from one of the check-in staff, which I appreciated. As I said above, I felt truly welcome here, one of my favorite hotel experiences ever!