The Swan Hotel

Beautiful olde worlde hotel bags of character. Been here a few times Husband enjoys Robins breakfast.Rooms are very basic but value for money.Ideally located for our overnight stay for family yearly garden party.Walking distance. Very quaint

I stayed at The Swan Hotel in Harleston and genuinely regret it. I booked it to save my client £20 compared to my usual hotel; and that was the beginning of the mistake. The kettle in the room was in such a state that I had to boil it five times before it was remotely usable. After the first boil, I poured the water straight down the sink and was met with a mucus‑like residue that appeared to be connected to an insect I later found running around inside one of the cups. Not exactly the welcome drink I had in mind. To their credit, the staff were apologetic and provided a clean cup, but management were nowhere to be found. For £89 a night, the standard was shockingly poor. At this point, I only hope I survive the night and breakfast. I tried to save money. Instead, I ended up wishing I’d spent the extra £20 and avoided this entire experience.

Absolutely incredible hotel, the really old building has loads of charm and character. It also has an awesome team of staff, mainly mentions are Robin & Pat who are both helpful, polite and very friendly. The price is fair, the beds are comfortable and the breakfast is absolutely amazing!! I will definitely be returning at some point and also highly recommend the place to others. It was quiet and peaceful at nighttime and the towels, sheets and room were all immaculately clean and fresh