Best Western Brook Hotel

What a complete and utter shambles! Would prefer to give a zero as a rating. Booked hotel 1 month in advance to visit my daughter who had just started Uni at UEA. As my wife was feeling unwell on...

The hotel is quite run down and fell short of what I expect of BW. The fact that it was cheaper than travel lodge should have told us something. Needs complete renovation and a deep clean. We were...

Bridal suite given to another guest when we had our wedding there. Spent thousands of hard saved money there. Urine stains and dead cockroaches in the room. Manager doesn’t reply to numerous emails...