The Maids Head Hotel

4.0 / 5

•

TOMBLAND, NORWICH

Reviews from Guests

4.0/5

2,634

Reviews

from real guests

dsressex

I used to love this hotel and stayed regularly but things are not as they were. When you're paying £170 for an executive room which has a rain forest shower head - although not the bath indicated on the booking materials - you'd surely expect a shower cap to be provided. They used to be but now you have to ask at reception which isn't a lot of good if you don't discover the cutback until you're about to step into the shower. I'd also expect the air conditioning to be working on a v hot day/night - it wasn't. And when the hotel is pretty empty (a quiet Sunday night) I really wouldn't expect to get the room directly above the recycling area and be woken at 06.00 by the crashing of glass as it was collected - and then be kept awake for a further hour as other bin lorries came and went. But most of all, I'd expect the hotel to be interested in their guests' experience. The front desk which used to be so warm and helpful could really not have been less interested when I told them at check out that the air con was faulty. Well, they were interested enough to register it with maintenance but no word of an apology to the guests who'd had to endure a stiflingly hot room. I did write to the hotel's general manager afterwards asking why things were as they were but no response.

nigelrO7579IC

The Maids Head is in a fantastic location in the old part of town. It has a brilliant atmosphere and the food and service are excellent. Fully recommended

juliana924

Stayed here for 2 nights for business, impressed with how friendly and well equipped the hotel was. The hotel is very historic yet the room I had, during the heat wave was very well air conditioned , although I understand that some rooms don’t have air conditioning so worth checking. Very friendly and helpful staff , great location near the cathedral. Would stay here again

Facilities Details

Free Wifi

Spa

Laundry

Accessible concierge desk

Meeting stationery

Accessible route to the registration desk

Proposal spot

Bicycles

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Self Parking

Concierge Service

Free Wifi

Spa

Laundry

Accessible concierge desk

Meeting stationery

Accessible route to the registration desk

Proposal spot

Bicycles

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Self Parking

Concierge Service

5 Available Room Types

Executive Double or Twin Room

Heating

Smoking allowed

Sleep comfort items

Electric Kettle

Satellite Channels

Laptop workspace

Pets allowed in room

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Standard Double Room

Heating

Smoking allowed

Sleep comfort items

Electric Kettle

Satellite Channels

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Room service [24-hour]

Junior Suite

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Dog Friendly Executive Double

Heating

Smoking allowed

Sleep comfort items

Electric Kettle

Satellite Channels

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Single Room

Heating

Non-smoking

Sleep comfort items

Electric Kettle

Satellite Channels

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Room service [24-hour]

Facilities Details

Pool and Spa

Spa

Parking and Transportation

Self Parking

Front Desk Services

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Meeting stationery

Smoke-free property

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Accessible concierge desk

Accessible route to the registration desk

Proposal spot

Bicycles

Elevator