Royal Hotel Scarborough

It's a bit like the Grand hotel. Looks the business on entry, but once you go beyond the entrance that's when you notice its not so appealing. Corridors are like something out of the shining. You just expect someone to jump out at you at any time. Once in the room, reality hits. Not very nice at all. I know you only get what you pay for but it should still be clean. Our first room was filthy dirty and the bath had seen better days ( needs replacing). Bed was up against the wall so no good for disabled people like myself. The ceiling light was covered in dust and had clearly not seen a duster for a long time. We requested another room but mainly because of the bed being against the wall. Reception guy was very helpful and gave us another room without hesitation. While the new room was better it still could have been cleaner and only 1 pillow. Didn't want to go back to reception so just tolerated it as we had only booked in for 1 night ( thankfully). One other thing. The floor was on a slant so the bed was actually on a slant. Weired. Never mind. The bar was a bit of a joke. Only one guy serving and it was quite busy and when ever anyone wanted a coffee omg it took forever. Just get a coffee machine and let them help themselves. We only had one drink because it just took so long to get served. Don't think I'll be hurrying back to this one.

Very outdated. Flaky paint on all carpets in the corridors like they haven’t been hoovered in weeks Bed unbelievable uncomfortable and pillows were like rocks asked for more pillows and had 1 dropped off outside my door on the floor also rock hard Mould on side of bath Cobwebs on wall. Dirty window sills and asked for a sea view and had a unsightly view instead Breakfast was good Evening meal not the best as no plain food just mustard mash. Herby potatoes and never any boiled or plain mash and always having to ask for food as no one was re stocking up Definitely would not stay there again or recommend to anyone Given it 2/10 Came home today

We arrived on Monday, 17 August for our stay. Upon stepping inside, the first impressions were excellent, featuring a beautiful staircase and impressive chandeliers in the main area. Unfortunately, the quality of our experience declined rapidly from there. ​ At check-in, reception service felt basic, lacking warmth or a welcoming attitude. My daughter-in-law had specifically requested a room on a low floor to accommodate my disability; however, we were assigned a room up on the 4th floor. ​Away from the main reception area, cleanliness was a major issue throughout the property: ​The Room: The room and carpet were visibly dirty, and there were light bulbs missing from the switched on bedside lamps. ​Bathroom Conditions: The toilet seat was broken, and the sink was completely blocked with hair. ​While the view from the room was acceptable, customer service at reception remained a significant issue during our stay. When attempting to report an incident to reception staff after nearly being knocked over, the encounter was met with a rude and unhelpful attitude. ​The one bright spot of our visit was the hotel restaurant. The food was good, and the dining room staff were lovely and attentive. It is a genuine shame that the high standards of the restaurant team were not reflected across the rest of the hotel and its front-of-house service.