Best Western Kilima

My wife and I have stayed at the Kilima Hotel before. This time we were taking our grandkids and knew exactly where we wanted to stay. The location is perfect, a short walk to the city wall. Our family room was the most spacious that we've stayed in. The wifi was perfect, the pool is wonderful. All the staff were welcoming and friendly. Nothing seemed to be too much trouble. Breakfast was spot on. The coffee machine is a nice touch. The terrace is a lovely place to relax with a glass of wine.

Best Western by name but far from best on accommodation. Externals paint a fairly accurate picture of our room (17), in serious need of modernisation and dated. No idea when but they have started large extension to the rear but looks like nothing happened for a long time based on weeds around the building site. Car park is a mess and not fit to charge £10.00 for as it is part of building site. Staff friendly and helpful which is the only positive from our stay. Room is a 1980's museum, and poorly maintained bathroom, clean but fusty smell. Bed surprisingly comfortable but poor night sleep due to badly fitted door and light into room. No way to manage the room temperature with a plug in fan which made no difference to uncomfortable temperature. Bathroom window lacked privacy from window on access ramp to car park as blind missing. Bathroom is in a serious need to be refitted, decoratrd and modernused. Shower and water pressure great likd a fire hose but hot watet on sink dangerously hot and needs checking & turning down. Self service table in hallway for tea and coffee unusual but handy for us as literally outside our room Did not get chance to use facilities such as pool, bar, restaurant as we were at York races so can't comment on. Summary, Best Western Kilima, finish extension ASAP and close and refurb original hotel. Good location for race course circa 25 minute walk or £6.00 taxi.

Well I arrived at the hotel and was greeted by a very friendly woman at reception. The hotel is very old and grand but as I made my way upstairs with the lady and was shown my bedroom I was left feeling very deflated. I went downstairs to ask for an upgrade which I got. I decided to read some reviews. I know a bit late but I've been so busy lately. And shocked to hear about bed bugs. That kept me awake all night. Then there is a smell in the bathroom and mould at the back of the toilet. Very sad. Plus you have to get tea and coffee from landing and no nibbles. This hotel is sadly lacking in care and extremely overpriced next to the Radisson which I almost stayed in. Wish I had. I'm here for a two day conference but don't feel rested at all. Whilst I accept the sheets look clean the rest of the hotel is in urgent need of repair. I'm only glad I was staying here for one night.