Holiday Inn Rugby-Northampton M1 By IHG

3.0 / 5

•

Crick, United Kingdom NN6 7XR

Reviews from Guests

3.0/5

710

Reviews

from real guests

Tonbulldog

I always stay at this holiday inn for business as the links to where I work is close by. This hotel consistently goes above and beyond when I visit to ensure my stay is always the way it should be- hassle free and pleasent. On this occasion, I had outstanding customer service from a new team member Lilly. She was so welcoming and joyful, even though it was fairly late into the evening. She made me feel happy to be there after a long day of work and a 3.5 hour journey to get to my destination. It’s the little things that sometimes can make such a difference when you travel a lot for work and her manner and willingness to help was so wonderful to receive. For those of you who are looking for a nice hotel in this area I’d highly recommend. It has a lovely pool and gym facility to use on site but there’s also some beautiful running/walking routes near by as well. Even though it’s right next to a large motorway, you can’t hear the traffic from it, but you do get the added bonus of some fantastic wildlife around the hotel. Thank you to the staff at Crick, but special mention as mentioned above to Lilly! Keep being a rockstar

Pepsimax19

Checked in for one night on route to London.. so far so good. Additional tower bladed fan in room due to heatwave - lovely! Issues started when we went down to reception/lobby to cool down in decent air con for a drink. The only bar open is directly within the reception vicinity and whilst we appreciate the hotel has no control over other guests, this is where the chaos began. There was a very large party, mixture of ages including young children. Whilst we were trying to enjoy a chilled drink in the bar area, this was spoiled by guests checking in and letting their young children run wild with zero respect to the surroundings, both guests and property. Understandably children scream and cry but when adults shout across the area, it very stressful. As a result of the noise, we ended up going back to the sweltering room as there's no where else to go at the hotel other than the leisure club - which in fairness was lovely! After a few hours, we went back down to the reception/lobby after booking Dinner, bed and breakfast (photos included). Again this was far from relaxing as the party in question although checked in had pretty much taken over the area - children speaking to the bar staff like rubbish, who politely pushed back including after they pushed in front of me and others. I was then horrified to sit there having my meal to see in my peripheral vision a young mother whilst playing on her phone comment she needed to change her son then proceeded to change his nappy on the lobby sofas with no change mat or cover.. absolutely disgusting, especially with toilets and changing facilities directly behind them. Again I understand the hotel cannot stop who stays there but with nothing said, that's horrendous and proves the staff were at breaking point - not fair to them. This was then followed by the older children being told by the adults to sit down (eating their own brought in food they didn't even get at the hotel). As we couldn't stand the chaos, noise and drama any further, we went back to the room prematurely with our desserts. The next morning, we cannot fault the breakfast offerings and staff on shift, again photos included. Whilst going back to the room to collect our bags to check out, we saw dry food, biscuits, clothing labels and even what I hoped was a clean nappy on the floor at different points of the corridor - some from the night before! Positives - room, leisure club and staff Negatives - cleanliness, extra large parties accepted

Marie8B

Shocking food No staff on hand to assist with any queries Long queues at reception

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Air conditioning in public area

Pet facilities

Contactless check-in/out

Dutch Spoken

Convenience Store (on site)

Room sanitization opt-out available

Ironing Service

Russian Spoken

Korean Spoken

Icelandic Spoken

Italian Spoken

Terrace

Game Room

Car park [on-site]

English Spoken

First aid kit

Romanian Spoken

Facilities for Disabled Guests

Khmer Spoken

Portuguese Spoken

Library

Security [24-hour]

Heating in public area

Restaurant

Solarium

Finnish Spoken

Guest rooms seal after sanitization

Shared Lounge/TV Area

Chapel/Shrine

Elevator

Invoice provided

Face coverings on staff

Polish Spoken

Suit Press

Hand sanitizer

Yoga room

Latvian Spoken

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Service animals are welcome

Daily disinfection in common areas

Dry Cleaning

Malay Spoken

Car park [free of charge]

Daily disinfection in all rooms

Room service [24-hour]

Spanish Spoken

Wi-Fi in public areas

Swimming pool

Free face masks

Laundromat

Hungarian Spoken

French Spoken

Hair/Beauty Salon

Casino

Garden

Rooms sanitized between stays

Cashless payment service

Cash withdrawal

Nightclub/DJ

Fax/Photocopying

Babysitting/Child Services

Sanitized kitchen and tableware items

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Air conditioning in public area

Pet facilities

10 Available Room Types

Premium Room

20 Square Meter

Entire unit wheelchair accessible

Transfer shower

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Linens

Sleep comfort items

Slippers

Socket near the bed

Tea/Coffee Maker

Free bottled water

Fruits/snacks

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Laptop workspace

Sitting Area

Sofa

Trash cans

Window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by stairs

Safe

Safety/security feature

Smoke detector

Non-smoking

1 Double Bed Standard Accessible

20 Square Meter

Accessible vanities

Entire unit wheelchair accessible

Roll-in shower

Transfer shower

Electric Kettle

Accessible toilet

Bathrobes

Hair dryer

Mirror

Private bathroom

Shower chair

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Daily housekeeping

Carpeted

Desk

Laptop workspace

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by stairs

Safe

Safety/security feature

Smoke detector

Non-smoking

Standard Room

15 Square Meter

Entire unit wheelchair accessible

Transfer shower

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Video Games

Air Conditioning

Fan

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Sitting Area

Sofa

Trash cans

Window

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by stairs

Safe

Safety/security feature

Smoke detector

Non-smoking

1 Double Bed Standard

15 Square Meter

Entire unit wheelchair accessible

Transfer shower

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Fan

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Daily housekeeping

Carpeted

Desk

Laptop workspace

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by stairs

Safe

Safety/security feature

Smoke detector

Non-smoking

2 Twin Beds Standard

20 Square Meter

Entire unit wheelchair accessible

Transfer shower

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Daily housekeeping

Carpeted

Desk

Laptop workspace

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by stairs

Safe

Safety/security feature

Smoke detector

Non-smoking

Facilities Details

Pool and Spa

Sauna

Solarium

Hot Tub

Spa

Fitness Center

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Buffet-Style Restaurant

Restaurant

Breakfast service

Room service [24-hour]

Bar

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Smoke-free property

Air conditioning in public area

Contactless check-in/out

Heating in public area

Invoice provided

Family/child friendly

Kids club

Laundromat

Casino

Cash withdrawal

Nightclub/DJ

Babysitting/Child Services

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Convenience Store (on site)

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Library

Shared Lounge/TV Area

Chapel/Shrine

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Guest rooms seal after sanitization

Face coverings on staff

Suit Press

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Daily disinfection in all rooms

Free face masks

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Dutch Spoken

Russian Spoken

Korean Spoken

Icelandic Spoken

Italian Spoken

English Spoken

Romanian Spoken

Khmer Spoken

Portuguese Spoken

Finnish Spoken

Polish Spoken

Latvian Spoken

Malay Spoken

Spanish Spoken

Hungarian Spoken

French Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Pets allowed

Pet facilities

Car park [on-site]

Facilities for Disabled Guests

Security [24-hour]

Family Rooms

Elevator

Outdoor recreational features

Yoga room

Service animals are welcome

Car park [free of charge]

Swimming pool

Garden

Non-smoking Rooms