Mercure Northampton

4.0 / 5

•

Silver Street, Northampton, United Kingdom NN1 2TA

Reviews from Guests

4.0/5

Reviews

from real guests

petet125

I stayed here this week as I was working at the brewery it was convenient as its walking distance. Smooth pleasant check in with loads of free parking. Clean tidy air conditioned room. I only ate breakfast which was buffet type which was more than good enough would stay again.

martinsK507JE

I have never experienced service as bad as we did at this hotel.... other than when our company booked us here 12 months ago!!!! 1st plate came out on a table of 10 and nothing for 10 minutes. 30 minutes between the 1st and last plate. 2 plates missing, food incorrect when it arrived. Then despite me approaching them some 90 minutes after sitting down still no one came to clear our plates away so we could order desserts.... then they took 20 minutes to try and work out if all meals were covered by our company and at the time I am writing this review they are still scratching their heads..... asked for a coke, said they did Pepsi and then brought a poretti..... then walked away when I challenged it. I honestly can't express how shambolic the running of this hotel is and many of the team were here 12 months ago so literally nothing has improved in a year. If anything it got worse!!! Offered advice on what dish was gluten free with a substitute on the bread only to be told when bringing out the dish sorry we haven't got any gluten bread so I've brought it without....a steak knife that was more like a butter knife. The evening was hilarious but for all the wrong reasons I'm afraid.

Peterdiggy

Hotel is clean has all the amenities you’d need for a short stay good Wi-Fi car parking on site if you book direct with the hotel parking is free if booking through a site its £10. Located in the centre of Northampton 20 minutes walk to Northampton Rugby club. We enjoyed our stay

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Lithuanian Spoken

Room service [24-hour]

Car park [nearby]

German Spoken

Wi-Fi in public areas

Romanian Spoken

Facilities for Disabled Guests

Projector/LED display

Dutch Spoken

24-Hour Front Desk

Invoice provided

Staff trained in safety protocol

Alternative meal arrangement

Polish Spoken

Daily Housekeeping

Laundry

Air conditioning in public area

Smoke-free property

Hungarian Spoken

French Spoken

Slovenian Spoken

Contactless check-in/out

Library

Meeting stationery

Latvian Spoken

Hair/Beauty Salon

Anti-viral cleaning products

Hot water linen and laundry washing

Spanish Spoken

Wi-Fi for special events

Heating in public area

Room sanitization opt-out available

Rooms sanitized between stays

Non-smoking Rooms

Car park [charges apply]

English Spoken

Ironing Service

Cashless payment service

Nightclub/DJ

Restaurant

Golf Course (within 2 miles)

Elevator

Service animals are welcome

Daily disinfection in common areas

Finnish Spoken

Czech Spoken

Hypoallergenic room available

Sanitized kitchen and tableware items

Dry Cleaning

Lao Spoken

Terrace

Game Room

Icelandic Spoken

Car park [on-site]

First aid kit

Slovak Spoken

Portuguese Spoken

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Lithuanian Spoken

Room service [24-hour]

Car park [nearby]

German Spoken

Wi-Fi in public areas

Romanian Spoken

Facilities for Disabled Guests

Projector/LED display

Dutch Spoken

24-Hour Front Desk

Invoice provided

Staff trained in safety protocol

Alternative meal arrangement

Polish Spoken

Daily Housekeeping

Laundry

10 Available Room Types

Superior Room, 1 Double Bed (Privilege)

Heating

Non-smoking

Carpeted

Electric Kettle

Iron

Soundproof

Sleep comfort items

Laptop workspace

Window

Air Conditioning

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Desk

Dining Table

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Bathrobes

Hair dryer

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Privilege, Room, 1 King Bed

Heating

Non-smoking

Carpeted

Electric Kettle

Iron

Soundproof

Sleep comfort items

Laptop workspace

Window

Air Conditioning

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Desk

Dining Table

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Bathrobes

Hair dryer

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Classic Room, 1 Double Bed

Heating

Non-smoking

Carpeted

Electric Kettle

Iron

Soundproof

Sleep comfort items

Laptop workspace

Window

Air Conditioning

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Desk

Dining Table

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Hair dryer

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Classic Room, 2 Twin Beds

Heating

Non-smoking

Carpeted

Electric Kettle

Iron

Soundproof

Sleep comfort items

Laptop workspace

Window

Air Conditioning

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Desk

Dining Table

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Hair dryer

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Classic Room, 1 King Bed

Heating

Non-smoking

Carpeted

Electric Kettle

Iron

Soundproof

Sleep comfort items

Laptop workspace

Window

Air Conditioning

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Desk

Dining Table

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Hair dryer

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Room service [24-hour]

Alternative meal arrangement

Breakfast service

Buffet-Style Restaurant

Restaurant

Bar

Front Desk Services

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Kids club

Projector/LED display

Invoice provided

Air conditioning in public area

Smoke-free property

Contactless check-in/out

Meeting stationery

Wi-Fi for special events

Heating in public area

Family/child friendly

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Library

Terrace

Game Room

Cleaning Services

Staff trained in safety protocol

Daily Housekeeping

Laundry

Anti-viral cleaning products

Hot water linen and laundry washing

Room sanitization opt-out available

Rooms sanitized between stays

Ironing Service

Cashless payment service

Daily disinfection in common areas

Sanitized kitchen and tableware items

Dry Cleaning

First aid kit

Languages Spoken

Lithuanian Spoken

German Spoken

Romanian Spoken

Dutch Spoken

Polish Spoken

Hungarian Spoken

French Spoken

Slovenian Spoken

Latvian Spoken

Spanish Spoken

English Spoken

Finnish Spoken

Czech Spoken

Lao Spoken

Icelandic Spoken

Slovak Spoken

Portuguese Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Car park [nearby]

Designated Smoking Area

Facilities for Disabled Guests

Non-smoking Rooms

Car park [charges apply]

Family Rooms

Elevator

Service animals are welcome

Hypoallergenic room available

Car park [on-site]