The Springfield

We stayed 1 night. The owner welcomed us warmly, you have to ring the bell at the door. We were given room 1. The bed was comfortable. The room was clean although the room needed some love and care shown it....light bulbs not working, ceiling damaged and not properly repaired, we had no towels on arrival and no toilet roll, but we were provided with these within the hour of arrival. Good wifi. Now the bathroom....I have never ever experienced anything like it. Toilet moves. The cold tap was not fixed properly. The shower worked lovely but the shower door did not close properly. Holes in the floor which made going in there quite dangerous for anybody with unsure footing...also no room at all....I would not rate this property a 4star property and I would not stay again as the bathroom was shocking. I was very disappointed. Even more shocking was the lack of Covid 19 preparations. No sanitiser anywhere. No soap in the bathroom. It was a place to rest our head. We had a meal at the Turks head in the evening and the food was lovely and staff very friendly. I hate leaving negative reviews and wish I had checked out the reviews before my stay.

Regarding The Springfield, Townfoot, Rothbury, NE657SP I had booked to stay at the above hotel for 3. As I mentioned to the owner at the time, the accommodation was unsatisfactory in the following ways The bathroom floor was rotten and had holes, the walls were mouldy, the shower was leaking at the wall, the sink taps were loose, the toiletries supplied were part used, there was a half used toilet roll and no spare and there were no towels. The bedroom windows were mouldy and it was difficult to see out of one of them due to the mould, there was a burn mark on the carpet, two of the light bulbs were broken, the window ledges were filthy and had dead insects on them. The wardrobe was across the radiator and the radiator was not working, the ceiling was badly cracked, the kettle was half full of water and the two teabags supplied were loose i.e had no paper covering. The accommodation was described as “Superior twin room, private bathroom, bath, free toiletries, shower, toilet, desk, tv, ironing facilities, iron, radio, heating, flat-screen-tv, hairdryer, kitchenette, carpeted, electric kettle, alarm clock. (the room certainly was not superior it was dirty and uncared for, there was no bath, there was no desk, there was no radio, there was no heating, there was no kitchenette or alarm clock. When I explained that the hotel was not up to the description, the lady was totally disinterested and said so you are not stay and walked out of the door and the problem was not rectified.

Issues as below: No communication from owner about the fact she'd be over 2 hours late to check in due to a pre-arranged appointment. Contact number supplied didn't work, mobile number supplied often off, emails unanswered. No response to email sent which led to confusion. Very poor attitude from owner when questioned about her errors. Wrong room provided - double not twin as requested. Room was not clean - products from previous occupants were still in the room. No tea bags. No fire safety signage. No soap available in room. No covid-19 signage or procedures on the property. No hand sanatiser available at the property. Large slugs in room every morning. Very noisy children and dog from owner tearing up and downstairs - no apology for the noise. Smoking bench right outside of room meaning that smoke blew straight in. No internet connection. No fan in the bathroom. No plug for the bath. No bathmat. Towels were grey (once white) and very tatty. Wallpaper peeling from the walls.