The Bentinck Hotel

Me and my boyfriend, came here for a birthday getaway. We are a Queer couple when I told the nice lady on front. She was the sweetest soul and so accommodating, the room is beautiful and full with our favorite hot beverages, when we asked to substitute coffee for hot chocolate they were more than happy to do so! If you’re coming from the train station this place is accessible as it’s about a 5 minute walk, will be coming here again

Great location by the station for a one night stay. Charming relaxed atmosphere with a very welcoming team. Nice room, good bedding and linens, I had an en-suite room but not all do. This is a value for money experience, yes you can be critical about the steep stairs or the lack of aircon but this is really a very charming place set in an old building at the heart of the town centre. Continental breakfast is included to boot

My room had bed bugs... This resulted in me and my wife leaving at 3am, after finding them crawling over our sheets and pillows. It was disgusting. I do not at all think this is a standard that Bentinck hold themselves too, but this is the standard I was met with. The images attached show "unfed' bugs but we know we were bitten since there were also longer "fed" ones and blood splatters on the bed. Again, vile. I called management at 3am and while she immediately told me I would be getting a full refund, she also told me there was nothing they could do right now... Which personally feels wrong. Is this because you know your rooms are infested so couldn't offer me an alternative one of those? Saying "you understand" that I had to go instead of offering any alternative was odd in itself... Bed bugs won't stay confined to one room, so best of luck with the whole place is all say. The whole trip was ruined, and it was all because you had failed to uphold your own hygiene standards for a supposedly very highly rated hotel. Again, incredibly upset as you are more than aware, since you knew this review was coming. The image showing the room was taken as reassurance to ourselves, and the room itself (on the surface) looked lovely as we entered. This is simply how it was left with the sheets and towels on the bed. If we completely disregard this disgusting event, which I am confident is not the usual and instead the result of an unfortunate guest, then the place was what I paid for. It was a lovely room with a nice double bed and an even nicer view. The shared bathroom was a let down but this was no fault of the hotels, since I misread this myself, and it serviced us as well as it could have. Truly l'm gutted about this experience, but obviously we won't be coming back here.