Holiday Inn Express Oxford Kassam Stadium By IHG

3.0 / 5

•

Grenoble Road, Oxford , United Kingdom OX4 4XP

Reviews from Guests

3.0/5

981

Reviews

from real guests

Sudsimmo

Holiday Inn Express Oxford - Kassam Stadium Oxford Didn’t even get through the car park entrance as it was coned off. Booking was made a few weeks ago for 3 nights. I went to the reception to ask why car park was closed, and was told my booking had been cancelled due to the government having booked the entire hotel for reasons known to many by now. Anyway, was told by receptionist that they had tried to contact me to tell me booking was cancelled. I’ve had no calls or emails from them at all. Was told we’ve been booked another hotel, however this isn’t the point. Very poor communication (non existent actually) from the hotel. Also, we’d booked a full breakfast for the 3 days with Holiday Inn. Got to the new hotel and were told we won’t be able to have the full breakfast even though it was paid for, only the continental so ended up having to pay extra. Apparently this was authorised by Holiday Inn. Holiday Inn Express, you’ve shown how incompetent and useless your customer service is and you will be getting a formal complaint. Appalling customer service.

ladymedina

Arrived on Saturday to find the hotel closed, even though we had made this booking 2 weeks ago. Hotel had made no attempt to contact us. To find out why the hotel is closed please search on the internet as I am not allowed to post. Apparently we were lucky to be moved to the Hilton Hotel round the corner.

mfokinth

We stayed one night at this hotel in August and were generally pleasantly surprised. The rooms were bright and airy and spotlessly clean, with air conditioning, adequate bathroom facilities and a nice flat screen TV. The room was quiet and the bed comfortable. Breakfast, though busy, was well organised and the food ok (HIE standard fayre) with staff working hard to clear tables and replenish food items. Ample safe parking. I doubt whether I would have found better at hotels nearby charging twice as much.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

Car park [free of charge]

Daily disinfection in all rooms

Norwegian Spoken

Spanish Spoken

Room Service

Wi-Fi in public areas

Facilities for Disabled Guests

24-Hour Front Desk

English Spoken

Golf course [on-site]

Protective screens in common areas

Face coverings on staff

Staff trained in safety protocol

Laundry

Free face masks

Daily Housekeeping

Smoke-free property

Air conditioning in public area

Hand sanitizer

Hungarian Spoken

French Spoken

Contactless check-in/out

Adults Only

Dutch Spoken

Hair/Beauty Salon

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Room sanitization opt-out available

Rooms sanitized between stays

Ironing Service

Cashless payment service

Safe dining setup

Cash withdrawal

Nightclub/DJ

Physical distancing of at least 1 meter

Korean Spoken

Elevator

Service animals are welcome

Body thermometer

Daily disinfection in common areas

Dry Cleaning

Italian Spoken

Sanitized kitchen and tableware items

Sterilizing equipment

Shared Lounge/TV Area

Game Room

Hindi Spoken

Car park [on-site]

Chinese [Mandarin]

First aid kit

Tennis Court

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

Car park [free of charge]

Daily disinfection in all rooms

Norwegian Spoken

Spanish Spoken

Room Service

Wi-Fi in public areas

Facilities for Disabled Guests

24-Hour Front Desk

English Spoken

Golf course [on-site]

Protective screens in common areas

Face coverings on staff

Staff trained in safety protocol

Laundry

Free face masks

Daily Housekeeping

Smoke-free property

Air conditioning in public area

10 Available Room Types

Standard Room, 1 King Bed, Accessible

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Shower

Visual alarm

Electric Kettle

Laptop workspace

Private bathroom

Wardrobe/Closet

Tea/Coffee Maker

Entire unit wheelchair accessible

Hair dryer

Daily housekeeping

Free Wifi

Iron

Fold-up bed

Telephone

Desk

Standard Room, Multiple Beds, Accessible

Standard Room, Multiple Beds, Accessible

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Shower

Visual alarm

Electric Kettle

Laptop workspace

Private bathroom

Wardrobe/Closet

Tea/Coffee Maker

Entire unit wheelchair accessible

Hair dryer

Daily housekeeping

Free Wifi

Iron

Fold-up bed

Telephone

Desk

Standard Room, 2 Twin Beds

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Shower

Visual alarm

Electric Kettle

Laptop workspace

Private bathroom

Wardrobe/Closet

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Free Wifi

Iron

Fold-up bed

Telephone

Desk

Standard Room, 1 King Bed

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Shower

Visual alarm

Electric Kettle

Laptop workspace

Private bathroom

Wardrobe/Closet

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Free Wifi

Iron

Fold-up bed

Telephone

Desk

Standard Room, 1 King Bed with Sofa bed

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Shower

Visual alarm

Electric Kettle

Laptop workspace

Private bathroom

Wardrobe/Closet

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Free Wifi

Iron

Fold-up bed

Telephone

Desk

Facilities Details

Food & Drink

Room Service

Breakfast service

Buffet-Style Restaurant

Bar

Front Desk Services

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Kids club

Smoke-free property

Air conditioning in public area

Contactless check-in/out

Cash withdrawal

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Game Room

Cleaning Services

Daily disinfection in all rooms

Protective screens in common areas

Face coverings on staff

Staff trained in safety protocol

Laundry

Free face masks

Daily Housekeeping

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Room sanitization opt-out available

Rooms sanitized between stays

Ironing Service

Cashless payment service

Safe dining setup

Physical distancing of at least 1 meter

Body thermometer

Daily disinfection in common areas

Dry Cleaning

Sanitized kitchen and tableware items

Sterilizing equipment

First aid kit

Languages Spoken

German Spoken

Norwegian Spoken

Spanish Spoken

English Spoken

Hungarian Spoken

French Spoken

Dutch Spoken

Korean Spoken

Italian Spoken

Hindi Spoken

Chinese [Mandarin]

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Car park [free of charge]

Designated Smoking Area

Facilities for Disabled Guests

Golf course [on-site]

Adults Only

Elevator

Service animals are welcome

Car park [on-site]

Non-smoking Rooms