The Green Hotel Golf & Leisure Resort

I dont do alot of reviews but I felt i needed to. Our group of 8 golfers are just back from our stay and for the price it was absolutely fantastic the reviews this hotel has been getting is not justified. Golf courses were brilliant, hotel check in was easy, dinner was also very good and there was no long waiting time and they were very professional and helpful. Bedrooms were massive and the shower was amazing. And the breakfast in the morning was also brilliant. Please dont be put off by the latest reviews its not fair on this hotel we will be back again 100 percent.

Group golf outing staying one night DB&B with 2 rounds of golf. Deal negotiated by our group leader with previous owners, new owners honoured bookings already made. Only 2 positives with hotel was lovely refurbushed clean room and good buffet breakfast. Unfortunately, my room, like neighbouring rooms had no hot water in shower ( tried on arrival after round of golf and following morning) or wash hand basin and shower gel dispenser empty. Others in group had booked for an extra night paying £200 for extra night DB&B. Had to wait over 1hr 30mins for starter to be served on night I was there. Sat down in dining room at 7pm with starters not being served until 9:30. Bear in mind everything was pre ordered! 2nd night for those who stayed on was fractionally better. The food was totally unacceptable for many in our group eg Chicken Korma with only 2 pieces of chicken on a bed of lukewarm rice and 1 small tough texture naan bread. Vegetarian rice dish tasteless with gloomy mound of rice with unrecognisable vegetables. Steak pie on 2nd night was only luke warm. Overall not a positive dining experience. Our group organiser had great difficulty, prior to our stay, getting any information from hotel to pre order our first night's meal, which she had been informed had to be done for our group size of 16 when originally confirming our group booking. End result was had to order at reception on our arrival. Menu choice was like a pub lunch menu with some added specials. A scrappy, barely legible, hand written sheet gave the menu choice. It had the appearance of being hastily written on a crumpled A4 piece of paper. Choices were then transferred to a, not fit for purpose, spread sheet, resulting in one of our group not getting a main course on our 1st night. She eventually got a substituted mac and cheese served to her at 9:30 by which time appetite was totally diminished and desserts were not wanted by anyone as time now 9:45pm. We found the waiter and reception staff friendly but having to operate under very poor managerial guidance. Since returning home our organiser has tried unsuccessfully, yet again, to make contact with hotel to express our very negative dinner and room facilities experience and hopefully get some refund. Again promised phone calls and communication from manager and food and beverages manager has at time of writing, been non existent. This is most definitely not a 4 star rated establishment under the new ownership. 2 stars at most to reflect refurbished areas and staff dealing with residents but dining barely 1 star!

We stayed at the Green Hotel as a group of 16 golfers playing at Kinross. When we made the booking our package included the option of a three course meal from their golfers menu OR a £25 meal allowance from any of their other menus. Shortly before the trip we were told that we would no longer be offered the option to order from other menus and were restricted to the very limited golfers menu which was very basic was not suitable for all of the group. In the lead up to our trip the hotel were informed of the dietary requirements for some of our group but we never received any response to our communications. On arrival they knew nothing about dietary requirements even though they had been told previously. We pre booked our dinner selections and were seated at 7pm. Our starters did not arrive until after 8pm. Another golfing group who arrived after us were served their food first. By the time we were ready for desserts it was too late as it was going on 10pm. The quality of the food was sub standard. Some selections were just OK, some were very poor and were sent back to the kitchen. Despite complaining to the staff at the time and our organiser phoning and writing to the manager since our trip we have received no response from the management of the hotel. Overall this was an absolutely terrible experience and not one that will be repeated. Avoid this hotel at all costs.