The Lion

3.0 / 5

•

41 BROAD ST, PONTYPOOL, United Kingdom NP4 9NH

Reviews from Guests

3.0/5

1,589

Reviews

from real guests

griffithschristine

Checked in after 3pm. Greeted by two miserable receptionists who barely spoke to us. Paid £10 to park the car in the carpark for two nights. Only one disabled space which was tiny. The room was on the second floor, no lift so struggled with bags. No offer to assist us from the Receptionists. The whole hotel smelt badly, musty and old. The room was adequate size, but the carpet and walls were filthy. Bathroom ok, but the radiator was stuck on which made the whole room very warm. The sash window would not stay open, so no fresh air. The bed was lumpy and creaked. Even though the single glazed window was closed, there was still a lot of noise most of the night. No food available in the hotel. Only positive was the location with plenty of bars, cafés and restaurants where you could get a decent meal. All I can say is 'never again'!!

Getaway30488040017

The worst hotel I have stayed in anywhere. Room was something out of a horror movie, my daughter thought it was haunted. The beds were shockingly bad. Changed room for a slightly improved one but still not work £120! There was no food available despite breakfast reviews saying good. No dining of any kind. Water was hot for a shower and towels were clean is the only thing I could say. The bar was dark and no sign of anyone! Service was non-existent and the reception staff were unable to do much and seemed completely fed up. Overall atmosphere was unpleasant. Others from the event also stayed and had similar experience. Should be condemned!

wimzy

First time at this hotel, couldn't check in till after 3pm as some of the rooms were being measured up? When we did check in we climbed a few stairs to the room opened the door rooftops greeted our view small room my Husband went down and asked for another room which they gladly changed for us we asked for a town facing room this one was much better and bigger two big windows the old sash openings one of which we had to wedge open as it wouldn't stay open, bed very lumpy the old divan type definitely needs upgrading very squeaky floorboards, hotel was a bit deserted small tv in room which we could hardly see, the actual hotel itself has some lovely features it's very old it will be the only time we will ever stay there sorry to say, it was handy for the shops pubs and restaurants.

Facilities Details