HOLIDAY INN EXPRESS

Hotel condition perfect, but parking cost absurd and an urgent need for an intelligence and courtesy training course for the reception staff. It is the 1st time that someone has spoken to me without looking at me or treated me with contempt. These people need to change their attitude or their profession. I will not return to this hotel.

We had a very disappointing stay at Holiday Inn Express Bath. ​When booking online, parking was listed from £6 overnight. As a disabled guest traveling with a disabled child, proximity and accessible parking are essential for us. However, on arrival, we were shocked to be charged £50 for parking—a massive, unfair leap from what was advertised online. ​To make matters worse, when we got to our room, there was no bed linen, duvet cover, or pillows provided for the kids' sofa bed. We had to use towels to cover them and share our own pillows just to get through the night. ​Charging £50 for parking while failing to provide basic bedding for a booked family room is completely unacceptable. We won't be returning.

I want to book this hotel, i used to stay here weekly for many years, but the introduction of a £50 car parking charge is so over the top, I would not pay this in Park Lane, London. I find walking very difficult and parking off site even with my blue badge is too difficult.