Hotel De Vie

Staff were lovely and very attentive. Decided to enjoy my Evening with a few other guests at the bar, Vibes were good and the drink selection was fantastic, however another guest had slightly too much to drink and became a bit emotional. About the food, I had the steak and it was a bit too peppery for my liking.

We have stayed at hotel de vie a few times before so I didn’t bother to read more recent reviews, I really wish I had. I booked a surprise valentines break for my husband and I but when we arrived the door was locked and could get no response. We tried calling the number but it kept coming up as call failed. We tried to message through Facebook and emails but without success. Only 3 days earlier they had advertised on Facebook that there was availability for the valentines weekend. We returned home and that is when through searching my emails there was one that hadn’t made it to my inbox saying they had cancelled our booking due to maintenance. I only booked three weeks earlier so I’m pretty certain they would have known if they were going to be doing maintenance and there was no sign of any work being under taken yet the lights were on in the bar area. It seems very much like this happens on a regular basis looking at the reviews which is a real shame as we have enjoyed previous stays here. I guess the management have given up. I emailed them as I hadn’t received the refund they had said they would process in their email 5 days before we were due to stay. I did suggest that as they hadn’t received a response to their email which had offered us a drink on them if we rebooked, that they should have called as you have to give your telephone number when booking. Needless to say I still haven’t had a response but thankfully I do have my refund. Not sure if that might be because I said I would action a section 75 claim if it wasn’t forthcoming. No way to run a hotel we certainly won’t be going back

Booked a room in July for one off anniversary present for tonight 13th Jan Noticed that the hotel was adults only and had love Swings. Emailed the hotel to ask for reservations in restaurant for evening meal and breakfast. Emailed back, sorry we cancelled your reservation 6 weeks ago due to planned maintenance in hotel. When asked, it that case where is my refund, got told - - - we will sort it out eventually. Keep looking at your bank account and hopefully it should be there within next few months. WHAT THE HELL!!!! Emailed hotel again 4 times no reply Called number on website - - number unobtainable DON'T STAY AT THIS HOTEL THEY ARE CON ARTISTS. Went to hotel to see if I can get money back there and then. Very abusive, rude and threatening. Stay away