Brook Kingston Lodge Hotel

3.0 / 5

•

94 Kingston Hill, Kingston upon Thames, Surrey KT2 7NP UK

Reviews from Guests

3.0/5

933

Reviews

from real guests

mbT1248WD

BOOK AT YOUR PERIL. This hotel has just cancelled are booking for June 17th 2023 stating 'Hotel closed to public'. They have had our booking since October 2022 and we were booking for an event in Twickenham stadium. Cancelling SO LATE has meant we CANNOT fine a reasonably priced alternative. This lot should be made to PAY FOR ALTERNATIVE ACCOMODATION. .......NO WE ARE NOT HAPPY and comms from this place is non existent....BOOK AT YOUR PERIL..BOOK AT RISK...and if you on insist on booking with these jokers MAYBE BOOK ANOTHER BACK JUST INCASE!

H9140GBchristopherb

Avoid booking this hotel what a waste of time, can’t believe after booking this place last year for a wedding in July they now tell me it’s cancelled. This should not be allowed , and booking.com should remove them from there site, I’ve now had to book elsewhere at twice the cost.

jillrF6801ZP

I booked this hotel through booking.com last year and upon arrival was met by a gentleman who came straight over to our car on the car park and informed us the hotel was closed and under remission. However ethnic minorities came in and out of the hotel doors, there were bicycles outside the door and lights on and food in the windows. I phoned booking.com who contacted the hotel only to be told our booking was still open. Would this not be a scam ????? Luckily we are going to be refunded but left us with no accommodation for the night.

Facilities Details

Free Wifi

Spa

Coffee/tea maker

Designated Smoking Area

Laundry

Express Check-in/Check-out

Meeting stationery

Garden

Newspapers

RV, bus, truck parking

Ticket Service

Proposal spot

Indoor fireplace

Baggage Storage

Business Center

24-Hour Front Desk

Snack Bar

Self Parking

Desk/workspace

Terrace

Computer station

Concierge Service

Free Wifi

Spa

Coffee/tea maker

Designated Smoking Area

Laundry

Express Check-in/Check-out

Meeting stationery

Garden

Newspapers

RV, bus, truck parking

Ticket Service

Proposal spot

Indoor fireplace

Baggage Storage

Business Center

24-Hour Front Desk

Snack Bar

Self Parking

Desk/workspace

Terrace

Computer station

Concierge Service

4 Available Room Types

Superior Double Room

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Satellite Channels

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Free Wifi

Iron

Telephone

Desk

Room service [24-hour]

Free bottled water

Suite

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Satellite Channels

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Free Wifi

Iron

Telephone

Desk

Room service [24-hour]

Free bottled water

Standard Room, 1 Queen Bed

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Satellite Channels

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Free Wifi

Iron

Telephone

Desk

Room service [24-hour]

Free bottled water

Standard Twin Room, 2 Twin Beds

Towels

Sleep comfort items

Non-smoking

Interconnecting Room(s) Available

Satellite Channels

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Tea/Coffee Maker

Hair dryer

Daily housekeeping

Free Wifi

Iron

Telephone

Desk

Room service [24-hour]

Free bottled water

Facilities Details

Pool and Spa

Spa

Parking and Transportation

RV, bus, truck parking

Self Parking

Food & Drink

Snack Bar

Front Desk Services

Express Check-in/Check-out

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Meeting stationery

Business Facilities

Business Center

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Designated Smoking Area

Garden

Proposal spot

Indoor fireplace

Coffee/tea maker

Desk/workspace

Computer station