Sunday London Staines Upon Thames Heathrow T5

Sadly, although the very dedicated team of staff from the receptionist, the managers, both general and night, to the bar maid/waitress to the handy man were all lovely and they clearly work very hard and put on a great show, supporting the customers with anything they can, they are fighting an uphill battle with a tired old hotel. The owners really need to back their team with serious investment in the sad old place. The superior privelege double rooms my family and i stayed in bore no resemblance to the photos that got us to book in for 2 nights at the hotel in Sunday and Monday of this week. The photos you see of the hotel, the rooms, the gardens, the riverbank views, bar areas, beer garden etc are very professionally done and the images we looked at pre-booking bore some resemblance to the tired one than we experienced. Our rooms were not the ones in the photos sadly, as ours were tired and worn, with worn facilities, tired old carpets, rough moldy bathrooms and tired decor and furnishings. Our room, number 3 had a broken shower rail hanging off the wall on arrival, someones grotty travel size, home labelled bodywash bottle still in the shower, a broken sink and tiles, none functioning bathroom extraction, a lumpy, bobbly old mattress, and a yellow stained quilt. Our highest end rooms are marketed online with AC and a Nespresso Coffee machine with coffee pods and the usual kettle etc. No AC, just a fan and an oil heater, but there wasn't a Nespresso to be found. Thankfully the very kind general manager fixed that one for us and the handyman replaced the broken shower rail. The staff go above and beyond every one of them, the bar maid/waitress was a,lovely girl who worked like a trojan in the evening and they are all a credit to a hotel that sadly the owners are neglecting.

We stayed here during the heatwave, and unfortunately the room became extremely hot. It was quite small, and despite our best efforts, it was difficult to cool it down, which made sleeping uncomfortable. The shower also needed some attention, as the shower head kept falling off the wall. On the positive side, the room was clean, and the staff were friendly, attentive, and always happy to help. The hotel bar was ok, although the drinks were quite expensive. The location is convenient, with shops within easy walking distance, and parking is available for £10 per 24 hours. Overall, it was perfectly adequate for a short two-night stay, but I probably wouldn’t choose it for a longer visit.

We stayed here after spending the day at Thorpe Park. Although our rooms were a tad dated and needed a bit of paint and upgrading they were both clean. My only complaint was that there was a stale smell in one of our rooms but with the windows open this disappeared. The staff were lovely and welcoming and the hotels location was perfect to the town centre and a short drive from Thorpe Park. We would stay here again