Best Western The Grand Hotel

The Location was great as next door to shopping centre and other amenities. Although the hotel’s main entrance is locked and guests need a key card to gain access, I was disappointed by what I felt was a lack of security during my stay. On the night my colleague and I were staying, the only staff member on duty informed us that there was an intruder in the hotel who had gained access to the room next door to mine. Naturally, this left me feeling extremely unsafe and frightened, particularly as the room was immediately adjacent to mine. The staff member explained that it was possible the individual had been given a key card by another hotel employee, which made the situation even more concerning. What was equally alarming was that there appeared to be no immediate attempt to contact the police. Before my colleague and I returned to our rooms, I had to ask the staff member to check both of our rooms to ensure the intruder was not inside. We were then advised to lock the door, put the security chain on, barricade the door if possible, and, if anyone managed to enter our room, to call 999. I found this advice to be completely unprofessional and inadequate. Rather than taking steps to resolve the situation, the responsibility for our safety seemed to be placed on us as guests. As a result, I spent the rest of the night unable to sleep, feeling anxious and constantly worried that someone might try to enter my room. I was also surprised that, despite being told my colleague and I were the only two guests staying on that floor, we had been allocated rooms several doors apart rather than close together. Given the circumstances, it would have made far more sense to accommodate us in neighbouring rooms. While I appreciate that the staff member was honest and kept us informed, this incident raised serious concerns about the hotel’s security procedures, emergency response, and overall commitment to guest safety. No guest should be left feeling this vulnerable or be advised to barricade themselves inside their room while an intruder remains in the building. I hope the hotel urgently reviews its key card management, security protocols, staffing levels, and procedures for responding to incidents like this to ensure future guests are kept safe.

Disappointing hotel don’t waste your money. I like to leave honest reliable reviews. Arrived to a dirty dusty room windows screwed shut and heating on full and the weather was 26 degrees. Zero hot water so couldn’t shower and the provided fan was so dusty when you turned it on it filled the room with dust. Surfaces not wiped or cleaned. Breakfast was pathetic 1st night zero warm option available and no cups for warm drink or juice. Asked for cups and glasses to receive dirty fingerprinted cups and glasses. Asked about vegetarian options for the wife so over paid for toast and had no tables set or cleaned . 2nd day there was an apparent warm option which was cold complained to only person working in morning who said come back at 11 to see manager saw manager and he was beyond helpful asked to email complaint heard nothing. Been in the hospitality industry I’ve never known such a ridiculous letdown

The room 314 was quite small. There were no towel rails or hooks so where would one put their clothes and towels when using the shower? On the floor? Hotel was well located in a quiet area. The room was not cleaned properly with an empty tissue box. The carpet had bits of crumbs in the corner areas. Receptionist cannot move me to another room because the hotel was full.