Premier Inn Newcastle Washington

I stayed for a long weekend in a premier plus room, the room was spotless well equipped and nicely furnished, the staff were very friendly and helpful and the price was great

Really good location, 2 good pubs within a very short walk. We explored Sunderland, Seaham and area. Quiet, very clean and comfy hotel, lift and parking is a boost.

You get exactly what they advertise - a comfy bed and a great room! At this location they have the added advantage of great staff - without exception everyone I had dealings with was helpful and pleasant. However, three members of staff really stood out in their customer service and made my eight night stay a joy. Sharon and David at breakfast - their enthusiasm and customer care was outstanding. On the morning of the 6th September the fire alarm went off - Sharon was very calm and helped to clear the breakfast area very quickly , she also noticed that my mobility was not very good and very kindly offered to take a chair out to the assembly point so I could sit down . On my last day she even helped me carry out my luggage to my car! They were constantly checking that everything was ok with customers' food without being over the top. Tanya on reception - was always extremely cheerful and dealt with any issues efficiently. If not dealing with a customer, she would always look up from her work and greet every customer as they walked through reception .