I want to start with Ben at reception, because he was genuinely the only highlight of this stay. Ben was kind, attentive, and went above and beyond to make me feel comfortable in what was honestly a pretty stressful situation. He absolutely deserves a bonus.
The hotel itself is a two out of ten for cleanliness. I changed rooms five times, with Ben doing his best to find something acceptable. Every room had issues, hair in the bathroom, smudges on the sink, grimy carpets. Dated is fine, but dated and dirty is a different story.
In four days my room was never cleaned once, and towels weren’t changed either. I had to ask twice and eventually go down myself to wait for them. The wardrobe door basically fell on me, the iron had wires visibly coming out of it and I genuinely feared being electrocuted, so I just stopped.
Location is fine, central enough. But I won’t be coming back. Ben, thank you, you were wonderful. The rest of the hotel desperately needs a deep clean and basic maintenance.
