Carlton Newcastle

Loud, over a bar. Basic, no lift, not suitable for families if you want to sleep.

This hotel was a huge disappointment and absolutely not as advertised. The only positive I can say is that the cleaning staff were polite and tried their best, but the rest of the staff were rude and unhelpful. The rooms were nothing like the pictures online – very small, basic, and smelled so bad that we had to go out and buy air freshener just to tolerate it. The bathroom was in shocking condition: broken tiles, a toilet that barely flushed, a dirty shower covered in mould and even other people’s body hair. There was also hair on the bedroom pillow when we arrived, which was unacceptable. Noise was another major issue. The bar downstairs was extremely loud, and when we tried to put the TV on low to drown it out, staff repeatedly knocked on our door telling us to keep it down. The windows couldn’t be opened either because of how loud the bar was outside. On top of that, we were three young women in our early 20s and felt extremely uncomfortable as we were harassed every single night by the male night porters. They would stand directly outside our door listening to our conversations, and then call us from reception telling us to speak more quietly because they could hear us through the door. On our final night, when we had an early flight and had to leave for the airport in the middle of the night, the night porters told us to “go to sleep.” When we explained we had a flight to catch, we were simply told again to “just go to sleep.” This behaviour was completely inappropriate and made the stay feel unsafe. To make matters worse, there was never anyone at reception during the day if you needed help. Instead, there was only a phone that connected to another hotel reception, which would ring for 15 minutes or more before cutting off. No one ever answered, no matter how many times we tried. The room itself was very dusty, the carpet had a foul smell, and overall the place felt unclean and poorly maintained. Would absolutely not recommend this hotel and we will never stay here again

When we originally booked this hotel it never mentioned our hotel was across the road. Need another bedside table as not enough room to put anything. Bed is comfy enough. Bathroom is dire. Tried to have a bath but after over half an hour wouldn't even bath my toe. The plug has rusted up so the water will just run down it clearly not been checked. The tiles are coming up. The door sticks so you keep catching your foot and hip on it. Toilet roll is so poor. Needs a bath mat as slippy and deep. The handle is too high no one would be able to get out of it if old or disabled. Also door buzzer does not always open it as had to come through the pub once. Should have a lift to rooms as if accompanied by old people would not get up it. Breakfast was acceptable but not particular nice. Very dry scrambled egg sausages chewy no hash browns. Beans dry. Should have choice of orange juice with no bits. Toast machine works but have to put your hand under which could be hot so is a safety hazard. Not a bad area. Quite dark room no central light and reading light broke. TV a good size