Future Inn Cardiff Bay Hotel

Stayed for one night, nice rooms and beds, morning staff were lovely!

To be fair, we were given a complimentary "half upgrade" to a slightly bigger room, and while the air conditioning did cool the room down, it was incredibly noisy. Unfortunately, those are the only neutral things I can say. The rest of our stay was a complete nightmare. The absolute worst part was the hotel restaurant. We ate breakfast there and ended up with what we are certain is food poisoning, which completely ruined our trip. Even before getting sick, the restaurant service was incredibly aggressive; within just five minutes of sitting down, we were asked at least four times if we were ready to order, making us feel completely rushed. Because we got sick, I asked to cancel our breakfast for the final day. I was explicitly told by staff that I could get a refund upon checkout. However, when I went to check out, the duty manager was incredibly rude and hostile about the request. She flat-out refused to honor it, claiming that "only a manager can issue a refund" and telling me to email the hotel manager. When I stated that I would indeed email the manager, but would also be contacting Trading Standards and the Food Standards Agency about the illness, she actually threatened to call the police on me. An absolutely shocking attempt to intimidate a guest for exercising their consumer rights. The room itself was neither clean nor comfortable. The bed was hard as nails, the pillows felt like sandbags, and the sheets didn’t even fit the mattress properly. Worse, the bathroom was filthy with visible stains on the walls and someone else's hairs left inside the bath. Despite booking for two people, the room was only stocked with toiletries and coffee pods for one. If you wanted more coffee, a sign stated they were £2 each from reception (which is far cheaper at the local shops). The logistics were an absolute joke. The keycard to our room didn't work, and this happened multiple times throughout our stay. After getting locked out yet again, I used the lift lobby phone to call the desk—which a staff member had explicitly told me to do. Instead of an apology for the constant hassle, the woman who answered rudely snapped at me and told me I shouldn't be calling from there. Dismal customer service, cheap corner-cutting, a filthy room, and severe illness capped off by an aggressive, hostile duty manager. Avoid this place at all costs. Note: I have sent a formal email to the hotel manager regarding these serious health, safety, and customer service failures. If management takes accountability and resolves this matter appropriately, I will consider removing this review.

Not very good, stayed for four nights first day breakfast was stone cold one lift not working, ice machines not working,3 night air conditioning breaks down took staff 1/2 hour to bring fan to room at10.30pm. On last night lift on 6 floor not working have to go down a floor to catch lift to reception. Front desk staff not very helpful and rude, do not recommend this hotel