Holiday Inn Cardiff City By IHG

3.0 / 5

•

Castle Street, Cardiff, Glamorgan, United Kingdom CF10 1XD

Reviews from Guests

3.0/5

2,013

Reviews

from real guests

joannegS6899BI

We had booked a room over the weekend on one of the hottest days of the year. Our room faced the sun, which had heated up the room, and the room fan was pumping out warm air. There was no way anyone could sleep in that heat. We spoke to reception, and they moved us to the other side of the building and gave us 2 tower fans to help cool the room. Reception kept referring to the room fan and tower fans as 'air cooling', but they just circulate air and have no function to cool air or a room. They told us the dial on the tower fans controlled temperature, but they were time dials, not temperature controls. The inside of the tower fans, and room fan, were coated in dust and would just circulate dust around the room. We left after 30 minutes in the second room; we would never be able to sleep in that heat and did not want to be sprayed by dust all night. We were shocked that a hotel did not have air conditioning

danv465

Came for a concert - charged £325 for 1 night so was expecting great things. Room was a dump not worth £150 a night. Dark and dingy as no main bedroom light - old tatty oak furniture, 1 single double plug - the rest had been covered up, extractor in bathroom full of dust. This hotel is in desperate need of a refurb!!

gankor

Family and I took a train in from London as part of our trip to Wales. We booked a 1 night stay. Hotel was approximately 10 minutes walking distance from the train station, centrally located with Cardiff castle and a park across the road from the hotel, and pedestrian street and shopping 5 minutes away. Complimentary welsh cakes at the reception when we checked in. Room was large, clean and comfortable with breakfast - reliable standard and service we've come to expect of IHG.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Smoke-free property

Laundry

Daily Housekeeping

Air conditioning in public area

Contactless check-in/out

Room sanitization opt-out available

Ironing Service

A la carte breakfast

Korean Spoken

Valet Parking

Icelandic Spoken

Italian Spoken

Game Room

Car park [on-site]

English Spoken

First aid kit

BBQ Facilities

Room Service

Facilities for Disabled Guests

Portuguese Spoken

Library

Security [24-hour]

Heating in public area

Tours

Restaurant

Guest rooms seal after sanitization

Shared Lounge/TV Area

Lithuanian Spoken

Elevator

Invoice provided

Doctor/nurse on call

Face coverings on staff

Polish Spoken

Suit Press

Hand sanitizer

Latvian Spoken

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Postal service

Car park [charges apply]

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Tennis Court

Norwegian Spoken

Daily disinfection in all rooms

Hebrew Spoken

Spanish Spoken

Arabic Spoken

Wi-Fi in public areas

Free face masks

Laundromat

Hungarian Spoken

French Spoken

Hair/Beauty Salon

Garden

Rooms sanitized between stays

Cashless payment service

Nightclub/DJ

Sanitized kitchen and tableware items

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Smoke-free property

Laundry

Daily Housekeeping

Air conditioning in public area

Contactless check-in/out

Room sanitization opt-out available

Ironing Service

A la carte breakfast

10 Available Room Types

1 Double Bed Standard Accessible

25 Square Meter

Accessible vanities

Bathtub grab bar

Entire unit wheelchair accessible

Electric Kettle

Accessible toilet

Adapted bath

Bathtub

Hair dryer

Private bathroom

Shower

Shower chair

Free Toiletries

Towels

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Daily newspaper

Heating

Linens

Soundproof

Tea/Coffee Maker

Complimentary tea

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Accessible by elevator

Safe

Non-smoking

Safety/security feature

Smoke detector

Standard Room

21 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

On-demand movies

Radio

Cable Channels

Telephone

Free Wifi

Air Conditioning

Blackout curtains

Daily newspaper

Heating

Linens

Soundproof

Tea/Coffee Maker

Complimentary tea

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Laptop workspace

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Accessible by elevator

Safe

Non-smoking

Safety/security feature

Smoke detector

2 Single Beds Standard

25 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Whirlpool bathtub

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Daily newspaper

Linens

Soundproof

Tea/Coffee Maker

Complimentary tea

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Accessible by elevator

Safe

Non-smoking

Safety/security feature

Smoke detector

1 Double Bed Standard

25 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Daily newspaper

Heating

Linens

Soundproof

Tea/Coffee Maker

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Accessible by elevator

Safe

Non-smoking

Safety/security feature

Smoke detector

1 Double Bed Standard Sofa Bed

25 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Daily newspaper

Heating

Linens

Soundproof

Tea/Coffee Maker

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Non-smoking

Safety/security feature

Smoke detector

Facilities Details

Parking and Transportation

Valet Parking

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

Alternative meal arrangement

A la carte breakfast

BBQ Facilities

Room Service

Buffet-Style Restaurant

Restaurant

Breakfast service

Bar

Front Desk Services

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Smoke-free property

Air conditioning in public area

Contactless check-in/out

Heating in public area

Invoice provided

Postal service

Family/child friendly

Kids club

Laundromat

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Kitchen

Game Room

Library

Shared Lounge/TV Area

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Guest rooms seal after sanitization

Doctor/nurse on call

Face coverings on staff

Suit Press

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Daily disinfection in all rooms

Free face masks

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Korean Spoken

Icelandic Spoken

Italian Spoken

English Spoken

Portuguese Spoken

Lithuanian Spoken

Polish Spoken

Latvian Spoken

Norwegian Spoken

Hebrew Spoken

Spanish Spoken

Arabic Spoken

Hungarian Spoken

French Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Car park [on-site]

Facilities for Disabled Guests

Security [24-hour]

Tours

Family Rooms

Elevator

Car park [charges apply]

Heating

Garden

Non-smoking Rooms