Premier Inn Port Talbot

Restaurant was dirty, staff seemed poorly trained. The restaurant was closed for breakfast and evening meals on one night and no hot breakfast available on another morning. The amount of filth behind the terminal and the back of the coffee machines was disgusting. The whole restaurant was very tired and dirty. Room was not serviced despite leaving the door hanger.

As we are regular guests we coming over 9 years. We felt apart of the family. Till we turn up on the 3th September we felt on that day . We felt we was ignored by the reception who looked miserable. The cleaning staff where very friendly. Room was clean and tidy

We have been loyal premier inn customers for many years, sadly our stay here did not meet expectations, the bed was not comfortable like they normally are, the pillows were nt of the premier standard we have been used to, we had a 4 night stay and our room wasn’t cleaned or towels changed , we weren’t told that you have to request room cleaning daily before 12 , the food facilities were very poor. Staff however weee helpful and friendly