A Space in the City @ Century Wharf

My experience with Bay City Studio Apartments has been an horrible experience to say the least. Which I have decided to never book with them again, the landlord was very cold and unprofessional as I requested a refund in relations to him requesting a extra payment for security reasons for £75 I asked the landlord if I can receive my full refund payment a security deposit that I wouldn't receive in 7 working days the landlord replied to me I have over a 161 properties a little £75 won't do anything for me. I soon releazied this wasn't a professional I was speaking to and the type of service I would be happy to proceed with further. This is not a professional who leads with empathy professionalisum and having a people first attitude but someone who can be preceived as fraudulent, do not not book with this property they are absolutely awful and unprofessional.My experience has left me feeling frustrated and disheartened, as it’s clear that customer care and ethical practices are not a priority for this landlord. I urge potential renters to seek out properties that truly value their clients and provide the support they deserve.

Good news: The Apartment itself (124 - two bedrooms at their "G" rate) was terrific - really surprisingly large for things of this type, well appointed nice view over water... Bad news: There were loads of attention to detail things wrong. The shower in the master bedroom didn't work, there was supposed to be soap provided, there were only two teaspoons, the batteries in the master bedroom TV remote had leaked and corded the remote, there were no hangers in the wardrobe, there was a dodgy electrical switch ... Good news: after I wrote them a long email of things that needed sorting they came the same day and sorted them (everything except the shower in the master bedroom). Bad news: The promised meet and greet was non-existent. Our car parking space was under a different building than the location of our apartment and we had to figure a lot of this out for ourselves - eg find out which floor the apartment was on by stopping the lift at each level to see! Good news: it's a short walk to the Bay, and the Cardiff Bay Station Bad news: There's only one train an hour to and from that station. You're pretty much going to have to use a car to visit the city centre (half hour walk through a dodgy area is the alternative). Overall conclusion: If they just made a bit more effort over small things like the quality of the utensils and proper light-stop curtains they could charge more for this. If coming back to Cardiff I would see what else was available first, but would definitely consider it.

Stayed at this serviced apartment and paid extra for luxury. The booking was fine and communication was good. We stayed in apartment 103. PROS: we got a nice view of the river. Pre-visit communication was good. Apartment was large and spacious. Close to shops and shopping centre. The guy who dropped off the keys and saw us in was kind. Apartment was fairly clean. CONS: Apartment was not as pictured. The apartment is tatty and in need of repairs, carpet cleaned. Mattress was uncomfortable. The apartment smelt like bacon as we walked in (I’m veggie). The furniture on the balcony is dangerous, the paints chipped and rusty. The balcony itself looks as though it needs checking from a structural engineer as it looks like it’s coming away from the wall. You have to pay £10 per night for parking (which was not that close to the apartment) I’m unsure if I would stay again. It’s a shame as I had high hopes. If repairs/faults were carried out and the parking was included in the price then I would reconsider. Thanks for having us though.