Billesley Manor Hotel

Extremely disappointed with the organisation of events from this hotel. I booked a post registry office wedding reception celebration in May of this year for this August. Several calls and emails were exchanged and confirmation received. At 5pm ….3 days before the wedding … I had a missed call and an email to say that due to another wedding taking place they were cancelling our booking. It seems that the fact two wedding celebrations had been booked at the same time had been overlooked. A very big oversight given the correspondence since our booking. They made no suggestion of how they could accommodate this other than for my son and his wife to change out of their wedding attire and to dispense with any wedding decor!! This is really poor customer service, and just a generally very hurtful way to treat people. To say nothing of the stress and time wasted for myself with a wedding imminent. We had booked Billesley for a number of reasons and to find something that filled our requirements at such short notice was extremely stressful. They did suggest an alternative hotel but unfortunately that did not appeal due to its negative reviews. I feel that the way the events are organised and booked is clearly extremely poor. I would certainly avoid this hotel should I be looking to book another event. Very disappointed in Billesley Manor.

From the moment we arrived we felt special a lovely welcome welcome arrived a few minutes earlier than check out room was ready We advised all all Just arriving through the impressive gates and drive way that overlooks their magnificent grounds to the hotel you know you are in for a great experience and they don't disappoint A warm welcome on arrival is guaranteed followed by the chance to take in the sumptuous lounge cosy fireplaces and impressive cocktail bar a must to try Our bedroom was beautifully appointed the ensuite had the all important bath The room fridge makes life easier not only that there is air-conditioning fitted in the bedroom guaranteeing you a great night's sleep The Stuart Restaurant steeped in history the wooden panel creates a great atmosphere Excellent seasonal menu to suit all tastes topped off with staff who go above and beyond to make your experience special Buffet style breakfast serviced in the Restaurant with attentive staff there to help A lovely selection in cold and hot food options available setting you off for the day Didn't use the spa but looks every bit as special as our other experiences Check out easy and again friendly making you reach for your diary to see when you can return Highly recommend this hotel it never disappoints every time we stay breakfast and dinner booking and handed our welcome drink token Our room was lovely warm and a good size We love a bath the bathroom was beautifully appointed and the biggest bath my husband has tried The sun out we enjoyed sitting in the grounds enjoying views of the fountain sipping our complementary cocktail The Stuart restaurant was another wonderful experience Great attentive service a varied menu with something for everyone After we sat in the lounge which has an amazing atmosphere After a wonderful night sleep well went down for breakfast A lovely choice of hot and cold breakfast buffet style attentive staff on hand to provide you with hot drinks Check was quick and efficient We can't wait to return

An excellent 4 star hotel. Very relaxing, service is very good and excellent food. We had an accessible room which was spacious, the AC worked perfectly, and the large, shiny, white bathroom was fabulous. We timed our visit to see the open air theatre in the garden which was great fun and apparently they’re hoping to do more next year. The location is great to explore the area in all directions. A great find for us and we will certainly return. Many thanks for a great break!