ibis Birmingham Centre Irving Street

It was my first time travaling alone. I was attending a training in Coventry and stayed in Birmingham for one night befor going back to the airport (13-14 July 2022). The Uber driver already scared me with "Birmingham is not save, why are you staying here?". The Hotel was booked by my company and I did not know what to expect. It took me a while to find my room because I was not told where to go and the room numbering was not completley clear to me. When I realized the doors of the room were located on the outside of the building and the room was facing the street I did not feel save. This feeling was confirmed when I closed my door. Although I closed my door propperly, ther was still a small slit between the wall and the door what made me very uncomfortable. The room was ok-ish but I can't say it was very comfy or 100% clean. My night was not very great. I woke up around 4-ish to seagulls screaming and fighting. There was a fence around the area but it had one gate. This gate was squeaking each time someone went through and in my half-sleep I did not know what it was. I got scared because I also heard people and I thought I heard somone screaming too. The breakfast also was not my favorite. It was very fatty, tasted like nothing and was very unhealthy. All in all it was not a very pleasant stay and I would not recommend this hotel but walking around Birmingham was a nice experience though.

Ibis, never again, booked an overnight stay only to receive a booking cancellation, no alternative, no resolution from customer service either just pass the responsibility around till the customer goes away hopefully, shoddy practice.

I booked this hotel 2 weeks ago as I was going to a concert. On arrival I found the hotel closed!!! I called the number I had for the hotel to be told that they had been closed for a week!! The lady advised me to try their other Ibis which was a 'budget' hotel and not to the standard I had previously booked. It was awful! I then found out that booking.com had cancelled my hotel 3 days before. The hotel they offered me was 4 miles away from my venue and not what I had previously booked!! I had purposefully booked a hotel close to the venue so I did not need to travel any further around busy Birmingham. I am promised a refund (which will clear in 10 days!) and £2 difference of my below standard hotel I was forced to book!! I use booking.com a lot but after this experience I will certainly think twice. Please be wary of booking.com cancelling hotels at the last minute in this current climate!!