HOLIDAY INN COVENTRY M6, JCT.2

Holiday Inn Coventry M6 J2, friendly atmosphere, very clean rooms, good value, not too noisy, excellent service by all staff, great additional amenities

This is a hotel we have visited many times It’s a great location on the way from North Wales back to the Southeast Reception staff always very welcoming and it was Nadia who looked after us this time Tommy in Reservations is always a great support. The dinner in the Hotel restaurant was excellent, and I highly recommend the lasagne Breakfast very good However, it wasn’t a perfect stay. On arrival we discovered that our premium room booked seven months ago had not been honoured and we were downgraded. The Hotel tried to make up for this with their usual policy of adding free parking and 2 drink vouchers. The items that should’ve been in my cold fridge were delivered to the room where of course there was no fridge They were lucky we didn’t need the fridge for my husband’s medication and in fact, Nadia arranged to put some of our perishables in the office fridge. Apparently, the Hotel have new beds Well, good luck with that! It was the hardest bed I have ever experienced in a hotel No good for a bad back I had to find spare duvets to pad out underneath so I could sleep. It was not pleasant, and I didn’t have a good night I let the Hotel know my disappointment on my return I received a rather strange reply, repeating everything I had said which sounded particularly AI Apparently, it was not, my mistake but I did not feel supported in the process. The person who wrote the message which I thought was AI did contact me at my request and did little to alleviate my disappointment He told me repeatedly that my free parking and free drinks more than compensated for the fact that I didn’t have the correct room which I had booked and paid at a higher price. It didn’t seem correct somehow They should’ve done all that and given me some points to keep me happy. Instead I felt like a little calculation had been done, nothing to do with my inconvenience and disappointment. It was you’ve spent too much so will give you this instead! I wasn’t told until check-in that my premium room was not forthcoming This is another problem. I have options and alternatives and I could’ve taken them. We love the Hotel , the staff are cheerful and helpful The location as I said is perfect, particularly the rooms that are bunny side! But I will have to think seriously about my next stays and may seek an alternative, Of which there are many. As I said to the person who I thought had sent an AI response, I have lost confidence and I’m not sure I could inflict that bed on my back ever again!

Air conditioning in every room! Hallelujah. It's been so hot it's a god send. Room cleaned everyday and had everything I needed. The reason Im writing this review is the people. Every person from the front desk to dinning morning and night was so nice. I hope I get these names right. Elizabeth was my waiter most nights and always pleasant, Smyiti, Bez and Stanley the chef. Always nice and professional. The food was great at breakfast and evening, coffee machine in morning was great. There was a guy on the bar who was great to. I work nearby every so often, il definitely stay next time. Thankyou. (Rob).