Kingfisher Hotel

Upon arrival we was greeted at reception by a women who was pretty friendly. She took our details and requested a £50 deposit for any damage to the room. After being given our key we made our way to our room the corridor on the way there smelt of damp the light we’re all flickering not a good first impression. Arriving at our room we go in to find that the TV is totally smashed. She mirror is hanging off the wall and was not good at all we then went back to reception and told the woman who went and checked and then moved us to the room next door not sure if it was better or worse coffee splashed all up ceiling. Wet tissue thrown on the ceiling in the bathroom the shower door had fallen off and was not safe at all and to top it all off the sink had no hot water. Would not recommend staying here to anyone.

DO NOT STAY AT THIS HOTEL!!! I stayed at the OYO Dayz Away Lodge just for one night as I was visiting family in the area and this place was the closest to the party. As soon as I walked into the entrance of the hotel I instantly thought “oh my god… what have I done” but seeing as it was only one night I thought I could grin and bare it. I was greeted by an eastern European guy who was manning reception, he gave me my key and told me to my amazement how busy the hotel was (that was the first lie). As I walked down to my room the smell of cigarettes and weed hit me, then as I turned the corner to my room I found a empty drug wrapper on the floor. Anyway I didn’t let any of this phase me as I just wanted to get some sleep… my room wasn’t too bad, very dated but had new carpet, most of the handles were falling off all the furniture, bathroom was clean but had a mild damp smell. Anyway I got my head own and had a relatively good night’s sleep but woke up to an empty wallet (which I knew I had £120 In when I got to my room) and a very expensive watch stolen which was my fathers, who has recently passed away. Before I got into bed I had left these items on the bedside table which was literally inches away from my head so the thief clearly had the audacity and experience in doing this before! I cannot tell you how utterly speechless I was when I woke up to find I had been robbed in my sleep!! After throwing a pair of jeans on I headed to reception and as I walked along the various corridors I found the new member of staff who was working the day shift going through other rooms… I actually walked passed him as I thought he was maybe one of the other guests as he looked so scruffy and border line homeless. I told the member of staff what had happened and he did his best “shocked face” possible, saying that this stuff never happens but I could clearly see this was not the case! He called his manager and just said sorry that all I can do! Utterly disgraceful!!! No one from the hotel has called me back or contacted me!! I instantly called and reported this to the police but as always they never do anything unless you can hand it to them on a plate…. I just cannot believe these After reporting this to reception I walked back to my room to collect my luggage and noticed that several doors to the rooms do not shut or close properly!! And on closer inspection it looks as if the doors have been doctored not to close (see pictures). From just the short walk back to my room I found 5 doors which didn’t close unless banged shut. I also walked around all of the corridors and nowhere could I find any security cameras – ZERO CCTV!!! How convenient. Since having this happen to me I have been reading other people’s reviews on various websites and this kind of incident has happened serval times recently, with people having thousands of pounds stolen and personal items. I’ve found 10 examples in the last few months of people entering guests rooms while they were in there!! How can this hotel even still be in business?? Or be legal…. If you want to pay to get robbed then this is the hotel for you!! I tried calling the UK customer services line for OYO and not one person I spoke to could speak good English, then when I finally got them to give me the number of someone to escalate this matter to after mentioning the police were involved they gave me a number to the head office in India +44 02308870032 - (literally no UK office – how is that even possible???) I booked this through booking.com and they should be absolutely disgraced they are affiliated with a crime ring!

Now ill start by saying in no way would i rate this hotel amazing however you pay such a little amount and people expect so much, My experience was fine, Was warm, clean sheets, ok bed and staff are great however if you speak to people in a nice manner they will be the same back and this is what i found, I wanted a cheap room and thats what i got was a cheap room with friendly staff.