Best Western Barons Court

On arrival hotel receptionist was very friendly and helpful, room large and roomy, slight problem was had booked a ground floor or first floor room, our room was on second floor, worked around the problem, enjoy was very pleasant, breakfast was lovely, hot and cold food available and variety of choice, will definitely stay again, no problem

Upon arriving at the hotel, our first impressions were extremely disappointing. The building looked far more run-down than the photographs displayed on Expedia, and the only vehicle parked outside the front entrance was a police van, which immediately raised concerns. After some confusion locating the entrance, we eventually found reception around the side of the building. The receptionist was polite and helpful; however, that was unfortunately the only positive aspect of our stay. The interior of the hotel was clearly outdated, poorly maintained, and in urgent need of refurbishment. As we made our way upstairs to our rooms, there was a strong unpleasant smell throughout the corridors, along with constant screaming and shouting from other guests. The first room was nothing like the images advertised online. The ensuite bathroom was in a very poor state of repair, with the shower hose awkwardly wrapped around the taps and excessive silicone patchwork visible throughout. The second room had all the windows wide open and smelled strongly of cigarette smoke. At this point, we returned to reception to ask whether alternative rooms were available. On the way downstairs, we encountered intoxicated guests, one of whom was covered in blood and vomit. Although we were offered another room, we ultimately decided that, for the safety and well-being of our family, it was best to leave the hotel and find alternative accommodation. As we departed, another police car was arriving, seemingly to deal with the ongoing disturbances. Unfortunately, the difficulties did not end there. Obtaining a refund proved to be an exhausting process involving numerous phone calls and emails from both Expedia and us. Despite repeated promises that the refund would be processed, little progress was made until we threatened legal action, after which the refund was finally arranged. Based on our experience, I cannot recommend this hotel to anyone, particularly families or those concerned about cleanliness, safety, and overall standards. I would strongly advise choosing alternative accommodation.

This hotel is exlent and the food is exlent and hot the staff have been exlent and the looked after me and helped me sort out i stopped in room 114 and hose keeping was exlent