Fraser Place Canary Wharf

4.0 / 5

•

80 Boardwalk Place London E14 5SF United Kingdom

Reviews from Guests

4.0/5

719

Reviews

from real guests

charlesjY2499BH

I travel constantly for business and expect basic comforts — a cool, sleepable room and honest service. Fraserplace Canary Wharf failed both. Room temperature consistently exceeded 30°C (86°F). It would be impossible to sleep or work comfortably. The property claims to have air conditioning, but the upper floors didn’t work. Staff insisted the room had AC and once i left it started to work, i know this is a lie. It’s obvious why they don’t advertise functioning aircon. When I asked for a refund or to be moved, management refused and offered no acceptable solution. I made it clear there was no way I could stay; their response was i should if read the terms and conditions and to deny responsibility rather than resolve the issue. Front‑of‑house staff ranged from incompetent to indifferent. One manager,a sweaty middle manager called Ricardo — was particularly unhelpful and dismissive. This was one of the worst hotel experiences I’ve had. If you need to sleep, work, or even simply get out of the heat, look elsewhere — Fraserplace Canary Wharf is not suitable while their cooling and customer service issues remain unresolved.

Eamonncarthy

ITs was a lovely apartment. Found the staff to be very nice and friendly. I would definitely stay again. The location is perfect one stop to the O2, short tube to central london. Little bit of city centre noise but you in the city I dont know what people expect.

TravellerMatt69

Excellent service by Jada and Ayyaz, and I thank them immensely. Stay Excellent, other than need for adaptor for charging. Fraser could not accommodate this. If I had asked Jada or Ayyaz, I am sure they would have solved this (both were not on night shift at the time).

Facilities Details

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Toiletries

Parking (limited spaces)

Baggage Storage

24-Hour Front Desk

Smoke-free property

Self Parking

Concierge Service

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Toiletries

Parking (limited spaces)

Baggage Storage

24-Hour Front Desk

Smoke-free property

Self Parking

Concierge Service

6 Available Room Types

Premier Room, 1 Bedroom

Heating

Non-smoking

Dining Table

Electric Kettle

Laptop workspace

Daily housekeeping

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Hypoallergenic

Telephone

Towels

Free Toiletries

Cleaning Products

Sleep comfort items

Streaming service like Netflix

Toaster

Toilet

Kids shampoo

Stovetop

Private bathroom

Hair dryer

Iron

Free instant coffee

Clothes Rack

Dishwasher

Kitchen

Microwave

Deluxe Apartment, 2 Bedrooms

Heating

Non-smoking

Dining Table

Electric Kettle

Laptop workspace

Daily housekeeping

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Hypoallergenic

Telephone

Towels

Free Toiletries

Cleaning Products

Sleep comfort items

Streaming service like Netflix

Toaster

Toilet

Kids shampoo

Stovetop

Private bathroom

Hair dryer

Iron

Free instant coffee

Clothes Rack

Dishwasher

Kitchen

Microwave

Premier Studio

Heating

Non-smoking

Dining Table

Electric Kettle

Laptop workspace

Daily housekeeping

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Hypoallergenic

Telephone

Towels

Free Toiletries

Cleaning Products

Sleep comfort items

Streaming service like Netflix

Toaster

Toilet

Kids shampoo

Stovetop

Private bathroom

Hair dryer

Iron

Free instant coffee

Clothes Rack

Kitchen

Microwave

Deluxe Room, 1 Bedroom

Heating

Non-smoking

Dining Table

Electric Kettle

Laptop workspace

Daily housekeeping

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Hypoallergenic

Telephone

Towels

Free Toiletries

Cleaning Products

Sleep comfort items

Streaming service like Netflix

Toaster

Toilet

Kids shampoo

Stovetop

Private bathroom

Hair dryer

Iron

Free instant coffee

Clothes Rack

Dishwasher

Kitchen

Microwave

Executive Studio

Heating

Non-smoking

Dining Table

Electric Kettle

Laptop workspace

Daily housekeeping

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Hypoallergenic

Telephone

Towels

Free Toiletries

Cleaning Products

Sleep comfort items

Streaming service like Netflix

Toaster

Toilet

Kids shampoo

Stovetop

Private bathroom

Hair dryer

Iron

Free instant coffee

Clothes Rack

Kitchen

Microwave

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Parking (limited spaces)

Self Parking

Front Desk Services

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Smoke-free property

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Toiletries

Coffee/tea maker