London Elizabeth

I booked this place for my son and girlfriend for a birthday gift. They had booked things to do in London for the weekend they were staying and were really excited as it was their first time I London. However the night before they were so to go at 8pm I had an email saying they had to unexpectedly close. I understand that things happen but firstly leaving it that last was ridiculous my son lost his money on the things he had booked as it was too short notice to book another hotel. I emailed the hotel explaining this and they kindly offered me a free nights stay, ( this still didn’t cover the lost money but still was a nice gesture). I have since emailed them four times asking to book this free stay and they haven’t even had the common courtesy to reply to me. Very unprofessional and unreliable.

In February 2023 my reservation for October was accepted even though the management must have known the hotel would be closed from March to December. There has been no communication from the hotel to me regarding their closure. I might have arrived from Japan after a long flight, only to discover the hotel was closed and with nowhere else to stay!! I discovered the hotel was closed only when I attempted to book a room next year. Upon calling the hotel I was told my reservation had been transferred to another hotel, but upon calling the other hotel they knew nothing about me or any reservation for me!! This is total disregard for the interests of their guests and extremely shoddy and incompetent management! Please bear this in mind when considering where to stay in London in the future. Actually I’ve stayed here in the past and it was great, so clearly some management change has resulted in a horrendous decline in service. Very sad!

THIS HOTEL IS CLOSED FOR REFURBISHMENT AND HAS BEEN SINCE MARCH 22 BUT STILL TAKING BOOKINGS. THEY WILL TRANSFER TOU TO ANOTHER SHODDY HOTEL AND THEN ASK FOE MORE MONEY. BE AWARE !!!!!!!!!!! DO NOT BOOK!!!!!!!!!!!