Mina House Hotel

2.0 / 5

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21-23 Craven Road Paddington, London W2 3BU, UK

Reviews from Guests

2.0/5

257

Reviews

from real guests

151jasmine

1 out of 5 stars We had a very disappointing stay at Mina Hotel by PLI. We were accommodated in room B06, which is located in the basement. The room was moist, clamped and generally in a very poor condition. It seemed flawless and not at all as you would expect when booking a hotel room. The worst was the location. The window was on the street level so that all passers could look directly in. At the same time, you could easily walk to the window from the outside, which made us feel very insecure and had virtually no privacy. In addition, the cleaning was inadequate and the service was virtually non-existent. The staff was not welcoming and our experience was that the comfort of guests was not prioritized. Overall, the hotel did not live up to our expectations. Unfortunately we cannot recommend this hotel and would not choose to stay here again.

A893KMluciep

Good location but room was falling apart. Had 2 fans that blew out hot air Shower door didn’t shut Had 2 towels for 3 people for 3 days messaged the hotel and got ignored

5jazp

I had room 100, cosy room with no room to swing a cat! Door access is easy enough if you follow the instructions. Issues: TV not working, no power even though was plugged into a working wall socked. The instruction message suggests to use WhatsApp for any issues, tried it twice for a few issues and there was no reply, call or person so felt completely ignored. Its a good job it wasn't urgent! Besides this, for what you pay it got me a good night sleep in a comfy bed what more can you ask for?

Facilities Details