Premier Inn London Elstree/Borehamwood

On arrival we were given a room on the 5th floor that had an unpleasant smell, probably coming from the drains in the bathroom. The corridor on the 5th floor did not smell clean / fresh. There was damp along the base of the wall separating the bedroom from the bathroom, this was I the bedroom alongside the bed. There was dust on the window sill. I suspect this room hadn’t been used, cleaned or inspected for a long time. We were moved upon pointing this out. The next room on the first floor had no working Aircon but there was a fan provided. Because we booked this hotel purely for the Aircon in the current UK heat I raised this issue and was given another room down the hall. This room had Aircon and a fan. The room was pretty clean. The Aircon was weak and the fan was required all night. As we were in a room alongside the main road, leaving the window open wasn’t possible. Road noise was minimal with the window closed. The walls were marked, the furniture was a bit tatty, the curtains were torn and not all attached to the hooks. The beds were comfortable. Breakfast was ok. A car is a must at this location. Parking is subsidised. The lift wasn’t calling to the first floor, you had to go to reception and send it up. This wasn’t an issue for us but there was someone struggling on crutches who I had to send up the lift for. For a budget hotel at this price I can look beyond some of the superficial issues and would rate this hotel higher had we not been given the first room on floor 5. This room should never have been available at check in.

I always book with Premier Inn because I am always satisfied with the hotel and it never changes... which is a good thing! I've never had a bad stay.

Premier Inn emailed me around 4 weeks prior to say that the room air conducting was not working at this hotel. You can request a fan from reception. I did this on the second day as we had a south facing room which was being baked during the day. I requested a fan as per their email, no fans available. Staff were like it’s warm everyone wants a fan. It looks like they had no intention to fix the air conducting in the rooms. Also we arrived late and the room was still not available at 1615 yet our email stated check in from 1500. I had a young family with 2 kids and this was not a great experience. This puts me off premier inn hotels for the future. Looks like a total lack of investment by the business.