The Chapter Hotels - Griffin House

Good clean hotel. Friendly. Reception welcome. Good location. Happy to recommend. Will be back. Thank you for a super. 1 night stay

Absolute disgusting.... Literally one of the worse places ive stayed and such an amazing location, Serves me right staying at a low budget place, for work. Let's get in to it . hopefully this gets a response from the main company who I have emailed and still nothing. 3 weeks later. So as said locations right near Marble Arch/ Oxford rd, and Hyde park , great, Check in .. get a PIN code , didn't get it so had to msg the whatsapp they gave me, Room single room. with own shower and toilet, this is where the issue is. Room super hot, radiator always on, so just hot hot, big bay window opens but closes wont stay open to let fresh air in, blind used for black out crap.. lights right outside the window, so need eye mask and ear buds, kettle , no sugar, no coffee , no tea. nothing also no cup for tea or coffee, just a small water cup used to leave the window open at night, . shower freezing in morning then to hot, toilet if you a big guy no chance, literally u wont fit on the toilet, due to space. tv fair play u can put your you tube on. internet awful, floors creek so u can hear and be be heard by everyone. now the best wow, worse bed ever pics to follow, slept on the flor with mattress, first night bed was broken, fixed next day with wood put over the top, no sorry no nothing, you will look at the pics and thing he going top far, but no im not. I travel a lot and first time had to pick the bottom of there bed up and put against the wall and sleep how I did. what ever you do do not say here, spend the extra.......

Catastrophic hotel. Room 21 was a tiny 10 square meters, with no furniture, nowhere to put your things, a window that wouldn't close, a broken hairdryer, no sink in what's supposed to be a bathroom but just a hand basin (!!!), a temperamental shower with a half-dismantled door, no hooks for towels... and a toilet inaccessible to someone who is even slightly overweight. There was no reception; everything was done by email, so if there was a problem, there was no contact and therefore no solution. Avoid at all costs. Lamentable, deplorable. Shameful considering the prices charged. More like a hovel than a hotel. I've never seen anything like it.