The Grange Hotel

Now I know that I should be great full at being given somewhere to stay after being made homeless through no fault of my own but this place is an utter disgrace! Once my lift had left I sat on the filthy bed, in my filthy room & cried my eyes out I got picked back up the next day as I couldn’t cope with staying one more night. I would literally rather live on the streets than stay in this place. I felt like I’d been given a punishment & condemned to hell. I am begging people to NOT stay here. I still feel traumatised 2 days later. I wouldn’t even let my dog stay here. I can honestly say that I’ve never seen anything like it in all of my life. This is not a 3 star establishment. It’s a complete dive.

Great location near the Crawley train stop and High Street commerce area. Staff were nice and welcoming. The double room left much to be desired. It was very basic: only a ceiling light above the bed, no bedside or desk lamps, old curtains without horizontal blinds or a sheer curtain, no bathroom mirror or towel rod/hook, and the sink light kept flickering. The bathroom was large for the UK, and the water nice and hot. The ‘complimentary breakfast’ consisted of a prepackaged croissant and fruit bar and a kid’s size orange juice box. Since I was just passing through for a night, it was ok. I likely won’t return though.

Fortunately I was only passing by and politely asked if I could use their toilet to be told by a scruffy dressed guy on the desk they were all broken. I explained I had a medical condition but he couldn't have cared less and still refused. I obviously cannot comment on the rooms themselves but the guys demeanor on the desk sums up the run down ambience of this unwelcoming place. I can only advise you keep away purely on customer service.