Holiday Inn Leeds Garforth (I)

I really object to hidden charges. This is one of the few hotels where they do not present you with a bill at the bar to sign for when you are charging items to your room I was shocked to find out...

Poor attitude from staff, won’t let anyone check in before 3pm even though the rooms are ready, make people sit and wait with families in the lobby. Really wouldn’t hurt to let people into the room...

Customer service pretty bad, gone down hill dramatically. No one wanted to help. When we got back to the hotel to collect our bags at around midnight we were waiting ages to see someone. When she...