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Reviews from Guests

4.0/5

tripadvisor

1,084

Reviews

from real guests

mikebR5060CO

1

/

5

Looks good in photos, but is a ropey dive. We had a family room costing over £300 a night. Parked at rear, arrived to broken rubble and weeds. External areas were not maintained at all and in poor condition, with breeze blocks and dead broken ponds, dead plants and weeds everywhere. Paved pathways were dangerously uneven. Our room had bedside lamps with bare bulbs so bright they could be seen from Mars. Only one of the two main lights actually worked, the other flickered like we were in a horror movie. The toilet seat was so loose it was a mission not to fall off. The ceiling extractor fan was broken with exposed wires. Cracked window sills and plasterwork everywhere. Ropey sculptures dotted around were pretty ugly and whomever styled the place has no real taste, way too much cheap shabby chic. For over £300 a night it was pretty shameful really. The management needs to walk around the property daily and make sure it’s maintained properly, but looking at the other negative reviews people have clearly pointed these things out before and yet nothing has been done. WE WILL NEVER RETURN.

Esther-nicol

1

/

5

Poorly kept hotel. Carpet and restaurant chairs stained, and what can one say about the filthy state of the door leading to the kitchens: a horror! The hotel grounds are sorely lacking maintenance. In our room, stains on the door, walls, carpet, dust and spider webs on the ceiling. The bathroom smelled of urine. Sloppy housekeeping. We left a day early and did not expect a refund. It is a shame because the site has potential, but one still has to want to exploit it. Dinner at the restaurant was decent but expensive, like in quite a few restaurants in the region. It is clearly a lack of respect for the clientele given the prices charged! Move along, there is much better in terms of value for money.

evekT2506TJ

5

/

5

We went for a special family roast dinner a couple of weeks ago and it was incredible. The whole setting is so picturesque. The grounds of the hotel and even the finer details of the placemats and the table being set for our arrival. The staff were also very attentive and friendly. It was all so special. The presentation of the food was to a very high standard. It was of course also delicious with a great choice of roast meats, which I haven’t really come across before. But it’s such a brilliant idea. There was plenty of everything and we all left stuffed with food left over. Dog friendly which meant we didn’t have to worry about getting back to the dogs. And to top it all they had a gin bar with an incredible selection of gins to try. I highly recommend and will be back for sure! The whole experience was faultless and just wonderful. Thank you to your team for getting it spot on!

Facilities Details

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Playground

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

German Spoken

Staff trained in safety protocol

Breakfast in the Room

Bicycle Rental

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Pet facilities

Contactless check-in/out

Room sanitization opt-out available

Ironing Service

Game Room

Golf Course (within 2 miles)

Icelandic Spoken

Terrace

Italian Spoken

Car park [on-site]

English Spoken

First aid kit

Room Service

Romanian Spoken

Facilities for Disabled Guests

Ticket Service

Library

Heating in public area

Tours

Restaurant

Massage

Finnish Spoken

Guest rooms seal after sanitization

Chapel/Shrine

Dutch Spoken

Invoice provided

Suit Press

Hand sanitizer

Latvian Spoken

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Service animals are welcome

Daily disinfection in common areas

Car park [free of charge]

Daily disinfection in all rooms

Wi-Fi in public areas

Swimming pool

Professional-grade sanitizing services

Hungarian Spoken

Horseback Riding

Snack Bar

Free face masks

French Spoken

Temperature check for guests and staff

Special Diet Meals (upon request)

Casino

Bicycles

Garden

Rooms sanitized between stays

Cashless payment service

Nightclub/DJ

Fax/Photocopying

Sanitized kitchen and tableware items

Hindi Spoken

Turkish Spoken

Non-smoking Rooms

10 Available Room Types

Classic Double
Classic Double
Classic Double
Classic Double
Classic Double
Classic Double
Classic Double
Classic Double
Classic Double
Classic Double

Classic Double

Classic Double Room
Classic Double Room
Classic Double Room
Classic Double Room
Classic Double Room
Classic Double Room
Classic Double Room
Classic Double Room
Classic Double Room

Classic Double Room

room-size-icon

19 Square Meter

Hair dryer

Hair dryer

Free Toiletries

Free Toiletries

DVD/CD player

DVD/CD player

Free Wifi

Free Wifi

Telephone

Telephone

TV

TV

Heating

Heating

Desk

Desk

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Blackout curtains

Blackout curtains

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free bottled water

Free bottled water

Non-smoking

Non-smoking

Private bathroom

Private bathroom

Shower

Shower

Sofa

Sofa

Sleep comfort items

Sleep comfort items

Bar

Bar

Electric Kettle

Electric Kettle

Pets allowed in room

Pets allowed in room

Hypoallergenic

Hypoallergenic

Towels

Towels

Fan

Fan

Bathroom phone

Bathroom phone

Toilet

Toilet

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Braille and tactile signage

Braille and tactile signage

Separate shower/bathtub

Separate shower/bathtub

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Room service [24-hour]

Classic Twin Room
Classic Twin Room
Classic Twin Room
Classic Twin Room
Classic Twin Room
Classic Twin Room
Classic Twin Room
Classic Twin Room

Classic Twin Room

Braille and tactile signage

Braille and tactile signage

Hair dryer

Hair dryer

Private bathroom

Private bathroom

Towels

Towels

DVD/CD player

DVD/CD player

Free Wifi

Free Wifi

Telephone

Telephone

TV

TV

Blackout curtains

Blackout curtains

Heating

Heating

Tea/Coffee Maker

Tea/Coffee Maker

Free bottled water

Free bottled water

Daily housekeeping

Daily housekeeping

Carpeted

Carpeted

Desk

Desk

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Sofa

Sofa

Window

Window

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Non-smoking

Non-smoking

Shower

Shower

Sleep comfort items

Sleep comfort items

Bar

Bar

Electric Kettle

Electric Kettle

Pets allowed in room

Pets allowed in room

Hypoallergenic

Hypoallergenic

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Fan

Fan

Bathroom phone

Bathroom phone

Toilet

Toilet

Separate shower/bathtub

Separate shower/bathtub

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Iron

Iron

Room service [24-hour]

Room service [24-hour]

Super Deluxe Double
Super Deluxe Double
Super Deluxe Double
Super Deluxe Double
Super Deluxe Double
Super Deluxe Double
Super Deluxe Double
Super Deluxe Double

Super Deluxe Double

Bathtub

Bathtub

Board games/puzzles

Board games/puzzles

Desk

Desk

Fan

Fan

Heating

Heating

Ironing Facilities

Ironing Facilities

Outdoor Dining Area

Outdoor Dining Area

Outdoor Furniture

Outdoor Furniture

Radio

Radio

Shower

Shower

Toilet

Toilet

Towels

Towels

TV

TV

View

View

Classic twin
Classic twin
Classic twin
Classic twin
Classic twin
Classic twin
Classic twin

Classic twin

Bathtub

Bathtub

Board games/puzzles

Board games/puzzles

Desk

Desk

Fan

Fan

Heating

Heating

Ironing Facilities

Ironing Facilities

Outdoor Dining Area

Outdoor Dining Area

Outdoor Furniture

Outdoor Furniture

Radio

Radio

Shower

Shower

Toilet

Toilet

Towels

Towels

TV

TV

View

View

Facilities Details

Pool and Spa

Massage

Fitness Center

Parking and Transportation

Bicycle Rental

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Room Service

Buffet-Style Restaurant

Restaurant

Breakfast service

Snack Bar

Special Diet Meals (upon request)

Bar

Front Desk Services

Ticket Service

Activities

Golf Course (within 2 miles)

Horseback Riding

Entertainment and Family Services

Smoke-free property

Contactless check-in/out

Heating in public area

Playground

Invoice provided

Family/child friendly

Kids club

Casino

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Common Areas

Game Room

Terrace

Library

Chapel/Shrine

Cleaning Services

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Guest rooms seal after sanitization

Suit Press

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Daily disinfection in all rooms

Professional-grade sanitizing services

Free face masks

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Icelandic Spoken

Italian Spoken

English Spoken

Romanian Spoken

Finnish Spoken

Dutch Spoken

Latvian Spoken

Hungarian Spoken

French Spoken

Hindi Spoken

Turkish Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Pets allowed

Pet facilities

Car park [on-site]

Facilities for Disabled Guests

Tours

Family Rooms

Outdoor recreational features

Service animals are welcome

Heating

Air Conditioning

Car park [free of charge]

Swimming pool

Bicycles

Garden

Non-smoking Rooms