Best Western Premier Blunsdon House

Poor service from the manager at the spa made the experience far from relaxing. It was disappointing.

I visited this hotel for dinner with my four children, as a single mother hoping for a nice start to our summer break – instead, we experienced the most upsetting, discriminatory treatment I have ever received. From the moment we walked in, the atmosphere was cold and hostile. There were unspoken stares, uncomfortable looks, and a clear sense that we were not welcome. The waiter who seated us was blunt, dismissive and rude from the start. When I politely asked if we could move to a corner table because the overhead light was painfully bright for my eye condition, his only response was a sharp, disbelieving “What?”. While I waited ten minutes for the manager, this same waiter went around every other table greeting guests warmly, asking how they were, but as soon as he passed us he made exaggerated, ugly faces and slammed plates down loudly. Even while I was explaining this to the manager, he continued making these hostile expressions – which the manager actually admitted seeing, saying she would speak to him. This experience sent my anxiety through the roof. I lost my appetite completely, and my children were left feeling unsettled and upset too. Instead of addressing the problem properly, the manager suggested we move to eat in a separate room – which only made me feel more isolated and singled out. Later, they even offered to refund us and told us we could leave if we weren’t happy, at 8:30pm, with four young children. It is completely unreasonable to suggest I drive four hours home when I was so distressed, or find last-minute accommodation that would have cost three or four times as much – and they offered no support to make that possible. I felt trapped, forced to stay somewhere that made us feel so unwelcome. I barely slept a wink that night. When I spoke to the manager the next morning, I explained how this had affected my mental health, and that I now felt too unwell to go through with our planned activities or drive safely afterwards. This was meant to be a special break for my family, and we spent a huge amount of money here – only to be met with subtle but unmistakable racism, unkindness, and total disregard for our wellbeing. It wasn’t just one member of staff; the coldness, the shared looks, the silence and difference in how we were treated compared to other guests was clear throughout. I will not be returning, and I cannot recommend this hotel to anyone who wants to be treated with basic dignity and respect.

From start to finish, Blunsdon House delivered everything we could have hoped for—and more—on our wedding day. The venue itself is stunning: beautifully maintained grounds, elegant interiors, and perfect spaces for both our ceremony and reception. The iconic tree-lined areas and classic architecture made for incredible photos. The team went above and beyond. Every member of staff was professional, attentive, and genuinely happy to help—nothing was too much trouble. Grace handled all the little details seamlessly, letting us relax and enjoy every moment with our family and friends. The food was delicious, the rooms were spacious and well-appointed, and the atmosphere was warm, welcoming, and exactly what we wanted for our special day. If you’re looking for a place that combines style, service, and reliability for your wedding, this is it. We couldn’t have asked for a better venue to celebrate our marriage. Highly recommended to anyone planning their big day!