Premier Inn Llandudno (Glan - Conwy)

This was my worse experience of a Premier Inn hotel and I have stayed at many. Firstly the reception team were extremely poor. We were booked into a wrong room initially as the receptionist (who wasnt there initially) had booked us into a different named room and then told we wouldnt be able to book into the restaurant until 8pm despite there being less than 10 customers there. Secondly when we got into the correct room, the toilet did not flush, there were four very large hairs in the bathtub, the soap dispenser was broken and the light above the bed was flashing continuously (see photos attached). Finally when we were woken up at 7.30 by a fire alarm, there was no communication from staff regarding what the issue was. When I checked out and explained the issues to the receptionists, there was no apology but just "ok we will look into it for you" which I feel is extremely poor customer service. We have left feeling very disappointed with our stay and feel this deserved a complaint. Ive yet to had any feedback or response from Premier Inn despite both emailing and texting.

Location suited us as we were attending a wedding, we had to take the accessory room only one left , bathroom could have been better, beds comfortable, fan in room and tea/ coffee, unpleasant smell in room no bar in restaurant you have to pay for parking

Had a fantastic stay. Staff were lovely and friendly. My dad has alzheimers and all of the staff went out of their way to talk to him and make him feel welcome.