Ibis Birmingham Airport - NEC

3.0 / 5

•

Ambassador Road, Birmingham , United Kingdom B26 3AW

Reviews from Guests

3.0/5

2,888

Reviews

from real guests

kimw484

It did the job and gave us somewhere to sleep before an early flight, but there were quite a few things I wasn't keen on. The room was quite scruffy and the key card was temperamental (even after we requested a new one) - there was a real knack to getting the door to open. It was noisy with a fair bit of door banging and loud knocking. I deliberately booked a twin room, but was given a triple anyway and it was quite hard to get up and down the ladder for the bunk - I wouldn't have booked this hotel if I'd known that was the only available layout. I thought it was a shame there were no tea or coffee facilities in the room (you could go get coffee from a little station on the first floor). The room was hot overnight - i tried to use the cooling system but it didn't seem to make any difference. I booked late checkout (and paid extra) but a cleaner walked in on me anyway just after 12 (without knocking) - luckily it was after I'd showered so I wasn't naked. I know the premium cost is due to location not hotel quality, and the location is absolutely perfect for the airport, but it is a shame as the other things felt quite basic.

970davism

Very close to airport, clean room , staff friendly

joannesK5603YE

The location is perfect for the airport or train station Yes it’s busy. But there should be more staff available. The response to my intolerance was oh no!! we need to ask the chef. My option was given as only the vegan burger!! I don’t like the vegan burgers!! Th allergic and intolerance world is big there isn’t enough information or help with this. There was a queue behind me the manager of the restaurant was just wondering about without stepping in taking control over of the allergen issue so the staff could continue with the other customers. Tables weren’t cleaned quickly and people were wondering around not knowing what to do. Not enough signage to say order at the bar. The organisation and management could definitely be improved. In the morning my breakfast wasn’t booked on the check sheet! I feel let down. I will think twice about booking an Ibis again. Room was very basic with a cupboard as a toilet!! Slept well though.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Entertainment Staff

Contactless check-in/out

Room sanitization opt-out available

Ironing Service

Russian Spoken

Korean Spoken

Icelandic Spoken

Italian Spoken

Game Room

Car park [on-site]

English Spoken

First aid kit

Room Service

Romanian Spoken

Facilities for Disabled Guests

Portuguese Spoken

Library

Bulgarian Spoken

Security [24-hour]

Heating in public area

Tours

Restaurant

Finnish Spoken

Elevator

Chapel/Shrine

Car park [nearby]

Dutch Spoken

Invoice provided

Doctor/nurse on call

Face coverings on staff

Polish Spoken

Suit Press

Hand sanitizer

Breakfast in the Room

Latvian Spoken

Computer station

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Postal service

Car park [charges apply]

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Sterilizing equipment

Daily disinfection in all rooms

Spanish Spoken

Arabic Spoken

Wi-Fi in public areas

Professional-grade sanitizing services

Free face masks

Hungarian Spoken

French Spoken

Temperature check for guests and staff

Special Diet Meals (upon request)

Hair/Beauty Salon

Casino

Rooms sanitized between stays

Cashless payment service

Nightclub/DJ

Body thermometer

Sanitized kitchen and tableware items

Hindi Spoken

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Entertainment Staff

Contactless check-in/out

Room sanitization opt-out available

Ironing Service

Russian Spoken

3 Available Room Types

Twin Sweet Room

16 Square Meter

Hair dryer

Mirror

Private bathroom

Shower

Towels

Free Wifi

Cable Channels

Telephone

Air Conditioning

Tea/Coffee Maker

Daily housekeeping

Desk

Window

Wardrobe/Closet

Ironing Facilities

Safe

Non-smoking

Electric Kettle

Heating

Individual air conditioning

Linens

Radio

Sitting Area

Sleep comfort items

Free Toiletries

Sweet Double Room

15 Square Meter

Electric Kettle

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Free Wifi

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Linens

Sleep comfort items

Tea/Coffee Maker

Daily housekeeping

Desk

Sitting Area

Window

Wardrobe/Closet

Ironing Facilities

Individual air conditioning

Safe

Non-smoking

Sweet Room

15 Square Meter

Electric Kettle

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Radio

Cable Channels

Telephone

Free Wifi

Air Conditioning

Heating

Linens

Sleep comfort items

Tea/Coffee Maker

Daily housekeeping

Desk

Sitting Area

Window

Wardrobe/Closet

Ironing Facilities

Individual air conditioning

Safe

Non-smoking

Facilities Details

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Alternative meal arrangement

Room Service

Buffet-Style Restaurant

Restaurant

Breakfast in the Room

Breakfast service

Special Diet Meals (upon request)

Bar

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Smoke-free property

Entertainment Staff

Contactless check-in/out

Heating in public area

Invoice provided

Postal service

Family/child friendly

Kids club

Casino

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Kitchen

Game Room

Library

Chapel/Shrine

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Doctor/nurse on call

Face coverings on staff

Suit Press

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Sterilizing equipment

Daily disinfection in all rooms

Professional-grade sanitizing services

Free face masks

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Body thermometer

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Russian Spoken

Korean Spoken

Icelandic Spoken

Italian Spoken

English Spoken

Romanian Spoken

Portuguese Spoken

Bulgarian Spoken

Finnish Spoken

Dutch Spoken

Polish Spoken

Latvian Spoken

Spanish Spoken

Arabic Spoken

Hungarian Spoken

French Spoken

Hindi Spoken

Internet Access in public areas

Wi-Fi in public areas

Internet

Free Wifi

Miscellaneous

Designated Smoking Area

Pets allowed

Car park [on-site]

Facilities for Disabled Guests

Security [24-hour]

Tours

Family Rooms

Check-in [24-hour]

Elevator

Car park [nearby]

Computer station

Car park [charges apply]

Non-smoking Rooms