Paragon Hotel Birmingham

Last minute trip to the spa. After a day of trying to get a hotel to answer the phone. We was greeted by amazing louise who really looked after us at the spa and made it a birthday to remember. The hospitality was 5* and the food was delicious. Really clean and lovely atmosphere . Recommend to anyone and we will defo go again. Thank you louise for a really great short trip. Hit the spot :)

This hotel was booked for an overnight stay in Birmingham for a business trip. I prefer an old hotel, so was delighted with the outside facade, and the fact that many of the old features remain. Inside however the welcome was cold, with the most miserable desk staff I have ever come across sat at a plain and unwelcoming reception area. I really felt as though I was entering a detention centre. Unsmiling, the receptionist directed me to my room, and I made my way through the huge hotel, noticing that the further I walked (it is a huge place) the dirtier it became. Carpets were beyond filthy, ceiling tiles were broken and stained, and in places mould and damp grew on the corridor walls. On entering my room, although it seemed freshly cleaned, the smell of damp was overwhelming, and as I moved back the curtain I discovered the wall black with damp, around the window and bed. I touched this and it was wet. I immediately went back down to the still unsmiling receptionist and asked for a change of room, showing her the black mould still on my fingertips. Horrified, she asked me how I could could touch my phone after touching the mould, to which I replied that she was expecting me to sleep in the room. I was immediately given keys to the room next door, which on inspection was worse than the first. Deciding that I was not going to spend the night there, I called around a couple of local hotels until I found a room available. I recieved a full refund from the Rowton before I left. On a side note, the taxi driver who picked me up from the Rowton to take me to the next hotel told me that the hotel was used to house refugees, and he himself had stayed there when he had arrived in the UK. It shocked me to think that people who had no choice of where to stay were housed in conditions such as this.

I turned up and wanted to sleep in the car. Staff was rude you know a smile costs nothing Room was grubby I got locked in the bathroom because the lock was broken I could go on but I'm running out of words