HAMPTON INN - SUITES BIRMINGHA

If I could give this hotel 0 stars, I would. This was the worst hotel experience of my life! Brittany was very rude at checkin complaining of us wanting 2 queen beds that we books months in advance. When we got in the room, water was all over carpet beside air conditioning. Next day, hotel called us to let us know they were putting us in another room and would let us move our things to another room when we returned. I let them know we wouldn’t be returning until that afternoon. Upon arrival, our hotel door was left open all day with all of our personal belongings. Our next room, they put us in had stains on the side of sheets. I called customer service multiple times because on top of that they overcharged us. I have never received a refund for overcharge or received a response about partial refund. I have called customer service multiple times with failed promises to call me back within 24 hr. I will advise everyone I know against staying at this hotel.

The shower was very cold. When I went to breakfast, they had a dog and people are allergic to animals and you should never have your animal at the breakfast because people are allergic to them and dogs are unsanitary and also their rooms they do not tell you that the rooms a pet friendly people are allergic to animals and that is very disappointing. That hotel doesn’t tell you that.

Chose this place from my capital one travel website and because of its proximity to the hospital where my Mom was having surgery. I booked the night before and the night of her surgery so we didn’t have to drive the hour and a half back to her house. Upon check in, I found the staff to be rather unfriendly and the room to be rather gross. The bathtub had a ring around it and the water in the shower was like warm at best. I would stay elsewhere if I had it to do over again. This property is not on brand for HIG