HILTON GARDEN INN HUNTSVILLE-S

Girrod was amazing very polite and helpful I was visiting from Chicago and he gave some very nice places for us to visit and dine

I gave this property an Average Rating based upon on a couple of things I will detail in this review. I have been a HH Diamond Member for over ten years so I spend a lot of time in HGI's. I do so based on quality of stay, consistency of service, and staff interaction. Overall this property met all those marks. It was clean, well kept, and presented a pleasing atmosphere inside and out. Location is near Space and Rocket Center off I-565 and easy to access with no noticeable traffic noise. Check in was easy and staff friendly. Room was standard HGI and very clean. AC worked well and was not too noisy, shower had good water pressure and did not take long for water to get hot. The only issue I had with the room was the in room land line phone did not work. I checked both connections with no success. Now I know everyone has a cell phone so that is available, but having a working land line phone allows communication should the cell service go down. Also if you want to set a second wake up call, call the front desk, or receive incoming calls to your room the phone has to work I also see this as a health and safety issue for emergencies. After some back and forth with the front desk staff ( Mrs. Robinson -you have a cell phone don't you) they finally, although reluctantly found me a room with a working phone. I choose HGI because they have a restaurant, so I don't have to go out if I don't want to. I did not eat dinner in the HGI Restaurant but went to Tim's Cajun Kitchen which is just about a mile away-highly recommended. Breakfast the next morning was the second issue I am addressing. First service from the server was prompt and timely. However when she says it may be a while that raises an issue since I was only one of two occupied tables, and shortly after I placed my order they were served. I could see the kitchen from my table and no one back there for quite some time. Upon receiving my omelet some 25 minutes later I was very disappointed in the quality. Omelets are not supposed to be "runny" although mine was. On the positive side the bacon was perfectly cooked, and the coffee was hot. The above two issues are why I gave this property an Average Rating. Would i stay here again, perhaps but I would have to think about it.

Hotel was clean, Staff was amazing. Made to order breakfast was well done and worth the stay as a business traveler.