Baymont Inn & Suites

Checked in, sent to room 308. Opened door and waft of air freshener hit us. Like it was covering up some other smell... noticed right side of window was completely fogged over. Settling in, I walked over towards the window and realized the carpet was wet! Stayed away from that, turned TV on, only to find it didn't work. Tried calling front desk, no answer, followed by phone being turned off! That's when I noticed the phone was marked as room 309... called to report all of this from my cell phone. Changed rooms, and found the TV out in room 324... watched a movie on my phone until bedtime... called Marriott to let them know how poorly run this place was (not to mention the lack of cleaning in 308 as well as use of a bleach spray that discolored the carpet...) and that the front desk had only suggested they would "ask" management why the TV didn't work (and still didn't the next morning). As soon as Marriott was called, I got a call from the front desk telling me they were working on it...not so much. Happy to report we only stayed one night in this Poorfield (really can't say it was up to Fairfield or Marriott standards)

Old hotel with rude employees. Much better options all around this hotel

Nothing would have prepared us for the dilapidated and unclean experience of this Fairfield Inn, and the very unfriendly and uncaring staff. After disturbing the person at the front desk to check in (she didn’t seem like she wanted to be bothered), our next impression was the elevator, which smelled sour and dirty, which then didn't work the next morning so we had to haul our luggage down the stairs when it was time to leave. Our room had a musty, funky odor when we walked in, so even though the window did not have a screen, we slept with the window open because the odor was so oppressive. The bathroom had brown, grimy-looking edges along the floor and caulking, and the fixtures seemed like they needed a good scrubbing. There seemed to be mold along the walls and carpeting. The bathroom shower did not drain well, so we were standing in several inches of water while showering, enough to almost overflow the shower pan. There was only one functioning ice machine for the facility, which was the type of machine where you scoop out your ice with a plastic scoop. That is incredibly unsanitary when you wonder who has touched the scoop which then gets put back on top of the ice, only to be dug out after it gets buried under the new ice. There’s no way we were going to risk breakfast when there seemed to be so many violations of health codes. Not only was this horribly shocking for a Bonvoy facility, I would have been shocked if a Motel 6 or Super 8 had this kind of facility and staff. I'm sure this comes nowhere near meeting the requirements for a Bonvoy facility, so I don't know if/when this will all be corrected.