Home-Towne Suites Prattville

I called and booked a room with my credit card over a week in advance for a family member flying in from out of state. This very rude employee calls me around the time of check in to tell me they have overbooked and there is no room available. She gave no other options for accommodations elsewhere, no concern was given at all. She kept saying over and over- I don't know what to tell you but we got no rooms. Do yourself a favor and don't bother with this place. I drove over there just to see the place and I am actually glad they were overbooked- the place is disgusting.

Awful on all accounts. Filthy rooms, tricky unfriendly, unrelatable, unaccommodating, and trifling stafff with the motto 'this aint the Hilton'. That seemed the be the go to phrase with any complaint. Everyone looked at me as if i was speaking a different language whenever i asked if the room could be cleaned better. The entire staff acted as though i was bothering them just by my prescence. Drove 9 hrs from Louisiana for them to give away our room while we already had it reserved with a credit card and photo id

Had a last minute trip to Montgomery. All my typical hotels were booked so I found this place, pictures looked ok so I booked it. I arrived at about 8:30 after a long day, and after some driving around I find it. So, I pulled in and walked to the office. Posted on the door was a " we close at 7 pm" sign and call this number. So, ok I called this number and it went to voicemail, and I got a text back that said "I can't talk right now, I'll call you back shortly". Um ok. So by that time a gentleman walks over to me with a paper in hand and I tell him who I was and that I made reservations via Orbitz. He did not have me on his list and he walked around the back and a lady walks out, who I believe was the GM. She told me they close at 7. I told her I had a prepaid Orbitz reservation for this evening. She replied that she ran the reservations from Expedia and one other site (I do not remember the name but it was NOT Orbitz ) and I was not listed. I was truly dumbfounded they were closed, after all they are a hotel? I was told they were an EXTENDED STAY hotel. Well to me that means they have kitchenettes. To them it means we close at 7pm. I explained again that I had prepaid thu Orbitz and she responded they are closed, computers are shut down and if it was not for a computer glitch she would not have even been there this evening. I asked " so what am I supposed to to?". The response was the same. We close at 7pm. Wow, just Wow. So I had to find another place.