Best Western Plus Edgewater Hotel

Pluses: nice lobby, rooms seem clean. Nice location at tip of Seward, next to Sea Museum snf dining ( not near the harbor). Minuses: room was only 400 sq ft, windows would have a nice view if cleaned. Housekeeping did not come after two nights as they are supposed to. Breakfast is not included. Not sure they are set up for multi-night guests. Stayed on Kenai for less than half the price in a full suite.

I rarely leave negative reviews, but our stay at the Edgewater Hotel in Seward was extremely disappointing. We have been here since Sunday and are checking out today Friday May 29th, and throughout the entire stay we consistently struggled to receive even the most basic level of housekeeping service. Every day we had to request clean towels because they were never replaced. We repeatedly asked for our room to at least be touched up — emptying the trash, replacing toilet paper, and exchanging dirty towels — yet those requests were routinely ignored. What made the experience even more frustrating was that we escalated the issue directly to Paulette, the manager, and the situation still did not improve. After the first two incidents, she provided us with breakfast vouchers, but the room still would not be cleaned or touched up. We asked again the day prior to checkout, and she assured us it would be done. It was not. I spoke with her again the morning of checkout, and she stated she was embarrassed and understood how frustrating this experience had been for us. However, after I walked away, my entire family heard her announce to the staff, “Hey guys, we are going to get a bad review.” For someone who claims to have been in the hospitality industry for 50 years, this level of professionalism and service is unacceptable. I understand hotels can become busy, especially in a destination like Seward during peak travel season, but basic cleanliness and responsiveness should never be optional. Unfortunately, the overall impression was that the hotel relies on the fact that many guests are visiting Alaska for a once-in-a-lifetime trip and may never return, rather than focusing on delivering quality service that reflects pride in the property. The location itself is beautiful, but service matters just as much as scenery. I would be embarrassed to operate a business where guests repeatedly ask for essential housekeeping items and are continuously ignored. I am a travel agent and personally booked this property for my family and myself. Based on this experience, I would not recommend this hotel to any of my clients. I sincerely hope management takes these concerns seriously and makes meaningful improvements for future guests. Sidenote: I would also avoid using the taxi service "Izzy" recommended by the hotel. We scheduled a pickup, and the driver never showed, when we called him he said "He forgot".

Location is great, true to its name it is situated almost at the edge of the water. However, the best part of the hotel would be Paullette, who manages the front desk. She's attentive, funny, and knows all the places to go. She definitely adds to the the friendly, homely atmosphere here. A true treasure of Seward.