Best Western Metro Center

Shout out to Mike the security guard on day shift! Good good guy! He helped me track down my wallet from some other guest who was trying to steal it. It's a $500 Louis Vuitton wallet along with my ID and like 3 or 4 credit cards. He saved my ass and caught The girl who was hiding it under her pillow saying she had not seen it. This hotel has great security because of him! Thanks Mike your the best!

The pillows were the fluffiest I have ever felt, and there were NO bugs or insects in the room. The microwave oven worked very well cooking and heating up my food, and the refrigerator and the freezer kept my food nice and cold, and kept it from spoiling. The lady and people who worked there in the office were very kind to me and attentive;also I am in a wheelchair and I am a senior trying to live on a low income and she gave the the wheelchair accessible room and thank God it was available. And there is a barbecue grill there on the property;many hotels DON'T have that. And the television had a lot of good channels so I was able to watch a lot of good movies,and rest and eat and sleep and have fun. Thank You.

I had to resubmit this review because the company thought I MUST be reviewing another property. I double checked the address -- nope, this is the correct location where I didn't even stay because it was THAT BAD. Here is my review: I don't know how, but the ratings and the nice photos listed DO NOT reflect the current state of this place. The front desk was very nice, but once we got in the car to drive closer to our room, that's when it all came downhill. I guess they allow people to reside in some of the rooms, so they are hanging out on the balconies and stairwells watching your every move. My boyfriend got out of the car to check the room and I stayed inside with the doors locked (I am not being dramatic, I was seriously concerned for my safety in broad daylight). While I waited in the car I saw a lady open her hotel room that she had been living in with dogs roaming and her room looked like an episode of Hoarders. I also saw one guy staring down at me from the second floor, covered in tattoos, wearing a wife beater tank and didn't seem friendly. I also saw two other men pass by the car; one was half naked, looked like he hadn't showered in days and was talking jibberish, the other guy I saw looked like he was in a gang. Meanwhile, my boyfriend saw people hanging out in the stairwell, blocking the path to our room. They were staring at him and seeing which room he would be in. The room next to ours had a large dog crate outside. When my boyfriend entered the room, a huge cigarette stench hit him. The room looked dirty and the toilet still had toilet paper in it. The room obviously was not cleaned. Our plans were to check in, unpack and head to the Chase stadium for a ball game. We both agreed that our personal belongings would not be safe in the room while we were going to be out. We drove back to the lobby to turn in our keys as we will not be staying there. We both went back to front desk and canceled our reservation. The lady sympathized with us and seemed like she already knew about the situation. Luckily, she canceled our reservation with a full refund. I am so thankful and gracious for that.