Hampton Inn & Suites Phoenix- Tempe -ASU

I booked a 3 night stay, with a single king room, the first thing I noticed upon arrival was the distinct smell of weed, the missing fridge in the room, and the stains on the bed sheets and the spots of an unknown substance on the floor. But the main point was the broken window in the room, it was disguising. They stated they were not able to give me a full refund, even though I was in the room for maybe 5 minutes and didn’t stay. Overall; I was extremely disappointed in the experience at this hotel. I will not book here again.

I arrived at this hotel late at night with 3 young children, which is why I chose to just accept the room. When I arrived, my 2 bedroom suite was no longer available. I was offered a mini suite with kitchenette with the agreement to refund me the price difference. After I checked in I was told there no hot water or wifi and that the water would be fixed first thing in the morning. Not the wifi. There were no extra pillows or blankets so I had to go back to the front desk late at night to put the kids to bed. The phone in the room did not work so I couldn't call the front desk. Next morning I see that there is absolutely NO supplies in the kitchenette. No forks, plates, ANYTHING. The courtyard in front of our room was full of dog poop that was never cleaned up. After we left, I realized that the hotel NEVER refunded me the difference and there is no way to reach them. Phone number is never answered. Email is never answered. Have not received a refund to this day and cannot reach them. Do yourself a favor an d just book something else.

The staff was not friendly or helpful it took hours to get fresh towels, the room wasn't cleaned even after requesting it, the lobby smelled like rotten eggs the elevator was dirty the hotel looks nothing like the pictures on the site our room was old and outdated. there was a burn hole in the blanket at a non-smoking hotel. the door was uneven allowing bugs to enter..